Digital Product Lead

Boston, MA, United States

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.

The Manager (Team Product Lead) on the Digital Retail Shop team is skilled and experienced to lead a digital product development team for a component of an existing product or experience, or new product.

They contribute to the product vision and translate it for the product development team. They are responsible for team backlog development and prioritization, maintaining integrity of features or components, and collaborating closely with Engineering, Design, and other members of the team. They will also identify, revise, and socialize team KPIs to achieve the defined OKRs. This individual shares accountability with the Engineering counterpart for the delivery of outcomes by the team.

Responsibilities

Product Vision, Strategy, and Road mapping - 10%

Provides clarity of the product vision developed and communicated by senior product leaders to the team by assisting with the identification of and unders tand ing of customer needs and pain points

Partners with product leadership, customer experience, and design to integrate the customerperspective into features and experiences

Team Backlog Ownership, User Story Development, and Prioritization - 55%

Builds, prioritizes, edits, and maintains the flow and quality of the Team Backlog to provide teams with clear intent and ensure the delivery of business value, product health, and customer satisfaction

Ensures that all backlog items, plus dependencies, are entered and maintained in the work management tool

Provides input for testing through well-written user stories with thorough acceptance criteria. Through leading refinement sessions, they provide applicable feedback on user stories to ensure quality has been achieved by validating that the story meets the acceptance criteria

Supports testing, deployment, release, and post-release activities

They will work directly with engineering and others to optimize the working team model and ensure alignments across higher-level epics or requirements

Trend Monitoring and Product Performance - 20%

Responsible for tracking product health to inform roadmap and stakeholder updates. Key metrics include core Product Metrics (i.e., Visits, Success Rates, etc.), Technical Health (i.e., Site Speed, Crash Rate, API Performance, etc.), Customer Feedback (i.e., App Rating, Quantum Metric, Medallia, etc.) and/or other appropriate metrics

Defines team KPIs to contribute to product OKRs, socializes progress, and consistently reinforces objectives

Uses performance data to identify issues quickly, and develops new insights and hypotheses about product health

Develops feature-level measurement plans that include various success metrics

Product Value, Cross-Functional Teaming, and Stakeholder Management - 15%

As a part of the cross-functional team, collaborates closely with engineering, design, architecture, operations and other team members using agile practices

Produces the product or experience demo and presents to stakeholders via collaboration with the team

Serves as the point of contact for feature delivery and works directly with Domain Owners when necessary to ensure broader alignment with the Epic

Required Qualifications

5+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field. Previous experience in agile product development helpful

5+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products

Strong critical thinker who makes balanced, insightful decisions is able to make confident decisions about their respective area

Prioritizes work with an appropriate sense of urgency based on deadlines and overarching team goals

Fact-based problem solver with the ability to proactively identify and address potential issues, and evaluate alternative courses of action

Collaborative style, with the ability to establish working relationships across the senior management team, business units, as well as with external advisors and constituents

Self-starter; comfortable jumping in as needed to support the team

Creates a safe environment for everyone to bring their whole selves to work every day

Communicates concepts in a clear and understandable manner to direct leaders and peers, actively participates in team discussions, and seeks opportunities to present informationThinks beyond the day-to-day, taking a long-term, big-picture view

Preferred Qualifications

Prior working experience with a software development team in an agile environment

Ability to drive cross functional teams to alignment in the midst of ambiguity

Data-driven decision making and quantitative analysis skills

General understanding of core programming and computer science concepts

Education

Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 07/26/2024

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