Lead Director ,Digital Product - Personalization and Conversational AI

Boston, MA, United States

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a

Director

of

Product Management,

Personalization &

Conversational AI,

you

will play a critical role in developing the strategy and roadmap to deliver exceptional customer and patient experiences. Your technical acumen, experience in

digital personalization and c

onversational AI, and

n

atural

l

anguage

p

latforms will be critical to building a differentiated user experience across our mobile app experience. You will lead defining your team’s strategy with a focus on enabling

personalization and

enterprise self-service across

health,

pharmacy, e-commerce, and member experiences in the CVS App.

You will ensure the team has a clear roadmap that provides a leading customer experience while also supporting our financial goals. You will improve

our digital products by bringing a passion for continuous improvement and experience coaching product managers. You will also use your exceptional communication skills to help partners throughout the organization embrace a product mindset.

Leads the

personalization and

conversational AI product management team, providing strategic direction, guidance, and mentorship to drive the successful execution of digital product initiatives.

Manages the prioritization and allocation of resources, budgets, and timelines to effectively execute digital product initiatives.

Oversees the end-to-end product development process, from ideation to launch, ensuring

timely

delivery and adherence to quality standards.

Advises

management on market trends, customer needs, and competitive landscape to inform product strategy and drive innovative digital solutions.

Communicates with cross-functional teams, including design, and engineering, to ensure seamless coordination and alignment throughout the product development lifecycle.

Understand and analyze product performance metrics, user feedback, and market data to gain insights, make data-driven decisions, and

optimize

product features and user experience.

Identifies

and revises

Personalization and c

onversational AI train-level KPIs to deliver product OKRs, socializes progress and consistently reinforces

objectives

.

Required Qualifications

10+ years of experience of digital product management experience

6+ years of Agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).

2+ years of experience with defining

personalization, s

peech, NLP, or

c

onversational AI systems.

2+ years of experience with

m

obile

a

pp experience launching iOS and Android products.

4+ Leadership experience

Preferred Qualifications

Experience presenting to executive level audience.

Experience in healthcare or pharmaceutical industries

.

Master’s

degree

Education

bachelor’s degree

or equitant work experience.

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on:

07/29/2024

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