IT Support Specialist I

Tempe, AZ, United States

Location Tempe, Arizona ,

United States

Company Overview:

Iridium is the only truly global voice and data satellite communications network that connects people, organizations, assets, government and relief agencies with on-the-move availability. Together with its ecosystem of partners, Iridium delivers essential, reliable communications with an easy-to-integrate platform and service for improved efficiency. With more than 20 years of experience, Iridium delivers the next-generation of connectivity, Iridium CertusSM - the most versatile global broadband service that satisfies the critical need to send and receive communications when traveling by land, sea or air. For more information about Iridium products, services and partner solutions, visit .

Position Summary, Job Requirements & Responsibilities:

What Were Looking For:

Iridium is seeking a talented and motivated IT Support Specialist to join our Information Technology team. As an IT Support Specialist, you will provide daily support of end user requests and issues, provide level I troubleshooting and remediation support for the Iridium IT Service Desk, and work in cooperation with System Administrators, Network Engineering, and Technical Operation teams to provide secure LAN and WAN connectivity for systems and end users. In this role, you will work on a small team, so if you are passionate about being a team player and assisting others, wed like to talk to you!

What Youll Do:

Administer, support, and maintain desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment

Maintain a professional attitude and appearance while providing excellent customer service

Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment

Perform employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access

Work service requests and help desk tickets daily

Maintain company asset management within the Configuration Management Database (CMDB)

Maintain appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties

With guidance, draft, update, and validate Service Desk documentation, such as internal and user facing knowledge articles.

Continually learn and improve skill sets through use of varies learning platforms such as Pluralsight, SNOW knowledgebase, etc.

Other duties assigned by management

What Youll Need to Succeed:

Complete the Iridium Service Desk Foundational Training `within 30 days of employment

Ability to work on a geographically diverse team and in a remote capacity

Ability to produce consistent, error-free work based on defined regulations and standards

Ability to collaborate by having helpful, supportive communication with management and peers

Can demonstrate the following Service Desk Level I competencies:

Understanding of Windows core functionality and support including general applications support

Intermediate troubleshooting support for users in a Windows environment

Manage and maintain Windows desktop operating system

Technical understanding of core Microsoft Office functionality with ability to provide troubleshooting and support to end users

Understanding of Office 365 and cloud functionality

General computer networking knowledge and understanding of core concepts in alignment with CompTIA and Network+ fundamentals

Knowledge of deploying Windows 10 images in an enterprise environment

The capability to handle multiple tasks at once and complete them on time with few errors

An eagerness to develop professionally, continuously learn, and share knowledge with others

Exceptional customer service skills

Experience & Education Requirements / EEO:

Things You Must Bring to the Table:

High School Diploma or GED

2+ years experience in a technical desktop support role

2+ years experience working in a Windows desktop OS environment

2+ years experience providing in person and remote customer service

Knowledge of ITIL best practices; have or obtain ITIL Foundation certification within 6 months of hire

Things That Would be Great if You Brought to the Table:

One or more of the following industry certifications:

Help Desk Institute (HDI)

CompTIA A+

CompTIA Network+

CompTIA Security+

Well Also Need You to:

Be able to work varied shifts and off hours, on a limited basis, to support upgrades

Iridium requires all employees/new hires to be fully vaccinated for COVID-19 prior to starting work. Iridium is an equal opportunity employer and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.

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