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Troon Golf
Reston, VA, United States
The Systems Technician is the first response to any and all company related IT support needs that encompass a wide range of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding the concern, need or issue and either resolves the concern or advises and escalates the ticket as deemed necessary. Compen
Job Source: Troon GolfPiper Companies
Arlington, VA, United States
Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity. The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices. Responsibilities of the Servic
Job Source: Piper CompaniesCarlos Rosario International School
Washington, DC, United States
Are you interested in providing high-quality technical support to users? Do you enjoy working with technology? If so, then Carlos Rosario International Public Charter School is the place for you. Carlos Rosario International Public Charter School (CRIPCS) is an adult charter school that delivers high-quality education, career training, and support
Job Source: Carlos Rosario International SchoolPiper Companies
Washington, DC, United States
Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA) : Shift : Monday-Friday: 7:00AM-4:00PM EST MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: •Provide Tier 2 IT support for
Job Source: Piper CompaniesPiper Companies
Arlington, VA, United States
Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA) : Shift : Monday-Friday: 7:00AM-4:00PM EST MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: • Provide Tier 2 IT support for
Job Source: Piper CompaniesPlatform Aerospace
College Park, MD, United States
Job Description Job Description JOB TITLE: INFORMATION TECHNOLOGY (IT) SUPPORT TECHNICIAN DEPARTMENT:IT REPORTS TO: IT MANAGER CLASSIFICATION: NON-EXEMPT STATUS:FULL-TIME LOCATION: HOLLYWOOD, MD Teleworking not available for this position JOB SUMMARY: We are looking for technically skilled candidates with good problem-solving abili
Job Source: Platform AerospaceChenega Corporation
Fort Belvoir, VA, United States
Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist – Seniorwill provide end-user desktop support services for approved desktop applications and Host Based Security System Services. Duties and Re
Job Source: Chenega CorporationPiper Companies
Arlington, VA, United States
Zachary Piper Solutions is seeking an Systems Administrator to join a DoD program supporting the USMC located in Arlington, VA . The Sys Admin will assist the USMC by providing IT support. This is a great opportunity to gain experience and grow within the Intelligence Community. MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE TOP SECRE
Job Source: Piper CompaniesAlexandria, VA, United States
DESCRIPTION:
AAPA is looking for a Tier 2/3 IT Helpdesk Technician to join our technology team. This position is mostly remote with occasional travel to our headquarters in Alexandria, VA office. This position will provide complex IT support to end-users, identify trends with incidents and collaborate with engineering and managed service provider teams to find actionable solutions.
The position requires applicants to be located in the local DC, MD, VA area as regular trips to AAPA headquarters in Alexandria, VA related to the maintenance of IT equipment will be necessary.
REPORTS TO:
Senior IT Manager – Infrastructure & Cybersecurity
RESPONSIBILITIES:
Provides initial triage of service desk issues from internal and external users and stakeholders.
Respond to customer support escalation tickets promptly, providing high-level technical support, while documenting resolutions daily.
Manage, monitor, track, and resolve all support request tickets and provide daily updates.
Provide full account lifecycle management using Microsoft Active Directory Domain Services.
Provide on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Exchange, & SQL.
Manage Customer Windows Server environments that function in varying AD, DNS, DHCP, File, Print, Scan, SQL, Exchange roles.
Manage Customer Network environments that include wired, wireless, VLAN’s, Firewall, and Edge Security Services.
Actively collaborating in the development and maintenance of IT Support processes.
Identifying infrastructure system needs and providing feedback for development.
A reliable form of transportation, valid driver's license, and proof of insurance that meets the minimum requirements for your State.
Manage and maintain accurate asset and software inventory.
Maintain proper functionality of on-prem conference room technology and MDF.
Self-motivated: You understand assigned goals and objectives and take pride in seeing them completed quickly and efficiently.
Exceptional communicator: You can communicate diplomatically and consistently with internal teams and clients.
Track emerging technologies and understand how to leverage technology. You can prioritize tasks or seek help to resolve conflicting priorities.
QUALIFICATIONS: Minimum 5 years’ experience working in a technology/IT related field.
Minimum 3 years’ experience working for a Managed Service Provider (MSP) or IT company in a Tier 2 or equivalent technical support role.
Microsoft Windows Server, Azure Active Directory, Microsoft Exchange, & SQL
Virtualization: VMware/vShere, Hyper-V
Router/firewall configuration and management
Microsoft Windows/MAC OSX
Microsoft 365 including Azure, Teams, One Drive, and SharePoint
LAN/WAN, DNS, DHCP, and Domain Controllers
Wireless Network Configuration & Troubleshooting
Printer/Scanner Setup & Configuration
Preferred Skills & Experience: 2- or 4-year degree in a Computer Science/Engineering area of study
Experience working for an IT consulting or computer services company.
Microsoft/Apple/CompTIA certifications (A+, N+, Security +, MCP, ACP)
Mac OS X troubleshooting & integration into Windows networks
VPN implementation
Email Alert for IT Helpdesk Technician jobs in Alexandria, VA, United States
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