Help Desk Analyst- Active Secret Clearance- ON SITE- Arlington, VA
Arlington, VA, United States
Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity. The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.
Responsibilities of the Service Desk Analyst include:
Solve tier I and tier II system queries, requests, incidents, software setup, printer support, and hardware support problems
Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
Answer questions for users via phone, email, live chat, and instant message
Qualifications for the Service Desk Analyst include: 2+ years of IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience
Experience providing technical support for software applications, mobile devices, hardware, and network systems.
Technical support experience with hardware, network systems, mobile devices, and software applications
Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)
Requires an ACTIVE Secret or Top-Secret Clearance
Compensation for the Service Desk Analyst includes: Salary Range: $60,000 - $70,000 *depending on experience & non-negotiable above $70k*
Full Benefits: Cigna Medical, Dental, and Vision, 401k, etc
Shift: 6AM EST- 3PM EST
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