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Lead Forensics
Scottsdale, AZ, United States
Customer Success Manager Lead Forensics Hybrid Working Basic Pay + Commission $85,000 OTE Location: Scottsdale, Arizona The Customer Success Department is a vital department, working closely with our customers, post sale and throughout the lifetime of their contracts. Our CSM’s are you passionate about delivering value and creating long lasting rap
Job Source: Lead ForensicsMoney Fit by DRS
Gilbert, AZ, United States
Benefits/Perks Competitive hourly pay rate plus commission and/or bonuses Paid training Paid Time Off Flexible Hours Commission paid monthly No Evening or Weekend work expectation Company Overview We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to
Job Source: Money Fit by DRSArcoro
Scottsdale, AZ, United States
Why Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched emp
Job Source: ArcoroCharger Logistics
Scottsdale, AZ, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsPayPal
, AZ, United States
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Jo
Job Source: PayPalPayPal
Scottsdale, AZ, United States
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Jo
Job Source: PayPalTrellix
Phoenix, AZ, United States
Job Title: Customer Success Manager Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the ado
Job Source: TrellixClarivate Analytics US LLC
Tempe, AZ, United States
Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between c
Job Source: Clarivate Analytics US LLCPhoenix, AZ, United States
Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our industry, we are seeking a highly motivated Customer Success Account Manager to join our team and drive growth within the industry. Join us on our exciting journey and help shape the future of technology within the real estate space!
We are a 3-day in-office hybrid company and are seeking employees in the local Phoenix, AZ area to join our dynamic team!
Job Overview
The Customer Success Account Manager is responsible for managing the customer success of 100 or more clients and is the point of contact for all customer interaction post sale. Responsible for customer segment research including extracting data and analysis to develop recommended offerings, campaigns and services.
Responsibilities and Duties
Drive adoption of the Lofty CRM platform
Trains and educates clients in an online group setting
Acts as a strategic business partner - Conducts formal business reviews, reviewing account performance while providing areas of opportunity, product updates, and best practices.
Monitors support tickets to ensure timely resolution
Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints, and needs as well as issue escalations as needed
Communicate clearly the progress of daily/weekly initiatives to internal and external stakeholders
Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations
Develop new business with existing clients and/or identify areas of improvement to exceed team sales quotas
Collect information and materials needed for mailings and campaigns
Build and foster relationships with customers
Maintain and update monthly billing for franchise locations and assists with corporate level billing
Provide consultation on the development and improvement of clients marketing strategies via phone and email
Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements
Analyze client website landscape architecture and make recommendations for optimal performance (i.e. click through rate and conversation rate)
Qualifications
HS Diploma with advanced education preferred
2+ years of telephone customer service environment, real estate / sales experience preferred
Online marketing industry experience preferred
1-3 years of experience managing client relationships within a high-volume environment
Experience working directly with customers to solve issues
Excellent listening, negotiation skills with demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
Ability to thrive in a fast-paced and dynamic work environment
Ability to handle confidential information
Strong writing and proofreading skills, use of proper grammar and verbiage
Ability to multi-task, creative thinker, problem solver
Certified Google Advertising Professional is preferred
Digital marketing expertise with the paid search and organic search landscape (additional expertise with social and display preferred)
Advanced technology skills to include:
Use of the Internet, Google Maps
Microsoft Excel and other office suite products
Knowledge of sales platform software such as “Sales Force” a plus
Software and/or SaaS experience is a huge plus
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Customer Success Manager jobs in Phoenix, AZ, United States
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