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Crescens
Atlanta, GA, United States
Job Title: - Help Desk Analyst Location: Atlanta, GA Duration: 5+ months DESCRIPTION: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal
Job Source: CrescensInTown Suites
Atlanta, GA, United States
Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Supp
Job Source: InTown SuitesPRGX Global
Atlanta, GA, United States
SUMMARY: This role will support Global PRGX employees with hardware, software and technical troubleshooting. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and a customer-oriented approach. JOB DUTIES & RESPONSIBILITIES: • Provide technical support to end users via phone,
Job Source: PRGX GlobalIDR Healthcare
Atlanta, GA, United States
Help Desk Analyst 1 One of IDR's largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email. This role is 100% onsite in Atlanta, GA. Responsibilities of the Help Desk Analyst 1 Include: Provide assistance to us
Job Source: IDR HealthcareMidas Consulting
Atlanta, GA, United States
Short Description: The Client, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia. Complete Description: *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE *Local Metro Atlanta area applicants only. Position Responsibilities: • Receive and track onboa
Job Source: Midas ConsultingLanceSoft
Atlanta, GA, United States
Title: Help Desk Analyst 2 3-month project Must be local to Metro Atlanta. Qualifications: • Associate's degree in a related field from an accredited college or university • OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. • Note: An equivalent combination of education and job specific experience that provi
Job Source: LanceSoftTekwissen
Atlanta, GA, United States
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, So
Job Source: TekwissenDeKalb Community Service
Decatur, GA, United States
DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are unins
Job Source: DeKalb Community ServiceAtlanta, GA, United States
About PRGX Global, Inc
ABOUT PRGX
We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. F or additional information on PRGX, please visit www.prgx.com .
Job Description
SUMMARY:
This role will support Global PRGX employees with hardware, software and technical troubleshooting. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and a customer-oriented approach.
JOB DUTIES & RESPONSIBILITIES:
· Provide technical support to end users via phone, email, chat, or in-person.
· Approach support with a customer-centric attitude from the perspective of the end user.
· Availability to be onsite in our Atlanta HQ location five days a week.
· Troubleshoot Windows and Mac computers, applications, hardware, peripherals, and related issues
· Creating and tracking tickets using JIRA to resolve within defined SLA
· Troubleshoot and support proprietary applications.
· Troubleshoot and support 1st level networking and connectivity related issues.
· Work cross-functionally with other support organizations to ensure customers’ satisfaction and bring closure to open issues.
· Troubleshoot problems and determine proper resolution for all level 1 and some level 2 issues.
· Understand when and how to escalate issues to other teams.
· Understand and communicate effectively with customers, including senior leadership team members.
· Provide ongoing and timely feedback to the customer while the issue is worked to resolution.
· Provide feedback to management on recurring hardware/software issues.
· Develop expertise with PRGX system images and hardware platforms.
· Maintain a positive and helpful attitude when working with customers, team members, and other teams.
· Participate in pilot testing of new hardware and software solutions.
· Document and update technical procedures and solutions for future reference.
· Provide training and guidance to users on basic hardware and software usage
· Other duties and responsibilities may be required at the discretion of management.
· Contributes to the success of the organization by helping others accomplish job results, learning new skills needed by the team and finding new ways to help the team.
· Flexibility to work outside of regular business hours when necessary.
WORK EXPERIENCE AND EDUCATION REQUIREMENTS:
High school diploma or general education degree (GED); or 1 year IT support related experience and/or training; or equivalent combination of education and experience.
Prefer minimum of 1 year of experience in an IT Support related role. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
Basic understanding of laptop and desktop computer hardware and software in an enterprise network LAN/WAN environment.
Familiarity with Active Directory and networking concepts.
EEO INFORMATION AND WORKING CONDITIONS
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the job. PRGX will make all employment decisions without regard to race, color, national origin, citizenship status, sex, pregnancy, religion, age (age 40 and over), disability, service in the uniformed services, genetic information, or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities. The employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.
Skills & Requirements Qualifications
PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Email Alert for Help Desk Analyst jobs in Atlanta, GA, United States
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