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GovCIO
Atlanta
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOGovCIO
Atlanta, GA, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOPRGX
Atlanta, GA, United States
About PRGX Global, Inc ABOUT PRGX We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in mo
Job Source: PRGXIDR Healthcare
Atlanta, GA, United States
Help Desk Analyst 1 One of IDR's largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email. This role is 100% onsite in Atlanta, GA. Responsibilities of the Help Desk Analyst 1 Include: Provide assistance to us
Job Source: IDR HealthcarePRGX Global
Atlanta, GA, United States
SUMMARY: This role will support Global PRGX employees with hardware, software and technical troubleshooting. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and a customer-oriented approach. JOB DUTIES & RESPONSIBILITIES: • Provide technical support to end users via phone,
Job Source: PRGX GlobalCrescens
Atlanta, GA, United States
Job Title: - Help Desk Analyst Location: Atlanta, GA Duration: 5+ months DESCRIPTION: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal
Job Source: CrescensPRGX Global, Inc.
Atlanta
Job Description Job Description SUMMARY: This role will support Global PRGX employees with hardware, software and technical troubleshooting. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and a customer-oriented approach. JOB DUTIES & RESPONSIBILITIES: · Provide technic
Job Source: PRGX Global, Inc.InTown Suites
Atlanta, GA, United States
Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Supp
Job Source: InTown SuitesAtlanta, GA, United States
Short Description:
The Client, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
Complete Description:
*THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE
*Local Metro Atlanta area applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system
• Request setup and delivery of equipment and wireless devices
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors (ARM) and management as needed
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• ssociate degree in a related field or minimum 2+ years of help desk support
• One-year proven experience with Office 365 Pro Plus core applications
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-aced
nd changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow and/or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
Required / Desired Skills Skill Required / Desired mount of Experience ssociate degree in a related field Required Experience with O365 Pro Plus core applications Highly desired 1 Years Helpdesk Software Experience Required 3 Years Experience with excel spreadsheets, including formulas and reporting Required 3 Years Experience working in a fast paced project environment with aggressive timelines Required Excellent oral, written, presentation and interpersonal communication Required Three (3) years of experience in help desk support Required 3 Years
Email Alert for REMOTE Help Desk Analyst jobs in Atlanta, GA, United States
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