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Black Kite
Boston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executi
Job Source: Black KiteIDC Corporate
Needham, MA, United States
Accessibility Assistance: If you have a medical condition or disability and need a reasonable accommodation for any part of the employment process, call 508-935-4146 and leave a message describing the nature of your request and providing your contact information. Please note that this is a dedicated line and should only be used for inquiries rel
Job Source: IDC CorporateWabbisoft
Boston, MA, United States
Boston, MA or Remote // Full-time Position Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If “Yes!,” then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to help ensure we maintain a happy and expanding customer base. Wabbi is si
Job Source: WabbisoftBravado
Salem, MA, United States
Customer Success Manager (Remote) United States of America $90,000–$130,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is a leading software company that provides a diverse suite of products aimed at enhancing collaboration, productivity, and project management within organizations. Their product suite includes too
Job Source: BravadoBynder
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies a
Job Source: BynderCrayon
Boston, MA, United States
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing custom
Job Source: CrayonCloudZero
Boston, MA, United States
Cloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That’s why we built CloudZero: a SaaS platform at the intersection of next-generation cloud c
Job Source: CloudZeroSquarePeg Hires
Boston, MA, United States
Memfault is a global team driven by our shared passion to improve the connected world. Our observability helps teams building smart devices deliver better products to their customers. We are the clear leader in our space with an outstanding founding team who know the problem we solve inside and out. Our customers include the makers of amazing IoT d
Job Source: SquarePeg HiresBoston, MA, United States
Company Overview
AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement self-service BI and build a more agile analytics infrastructure for better, more impactful decision making.
Job Description
We are seeking an experienced Customer Success Manager (CSM) to join our growing team! The CSM is responsible for continual adoption, consumption and expansion of AtScale within our customer base. With this aim in mind, success is mutual by maximizing the value of the AtScale solution. The CSM is instrumental in building strong relationships with AtScale’s customers’ users and decision-makers, as well as collaborating with all appropriate Atscale internal organizations. By understanding the role AtScale plays to achieve the customer’s goal, the CSM is able to advocate on their behalf. This advocacy helps shape AtScale’s roadmap, preserves renewals and identifies growth opportunities.
In this role you will gain experience with business intelligence, analytics and data science, while working alongside world-class talent at AtScale. You'll be working with top-tier Fortune 500 companies, gaining insight to how they work and bring value to their end customers. As AtScale continues to rapidly expand, success in this role will position you for other strategically important roles like senior CSM, sales engineering, business development, sales.
Responsibilities/Activities:
Develop and manage customer relationships at all levels in assigned accounts in order to prove and maximize value in the AtScale solution.
Build brand awareness across each customer and defend AtScale’s solution against any competition.
Work closely with the account team to ensure renewals and retention.
Work closely with the Support and Professional Services teams to ensure issues resolution and project completion.
Develop an annual account strategy.
Craft and conduct regular business reviews.
Document and advocate for all critical issues and ensure their accurate and timely resolution.
Represent the voice of the customer within AtScale.
Live the AtScale culture and values.
Qualifications
Professional experience with 4+ years of relevant experience in a customer facing role. Experience in relevant technology sector (BI tools and/or big data) is a huge plus
Strong business acumen and commercial interactions with enterprise level customers - ability to build trust and leverage relationships
Multi-tasking and prioritization skills
Ability to facilitate, drive, and influence cross-functional teams
Proficient organizational and communication skills (set priorities, effective listening, speaking, and written)
Thought leadership with new and unique views related to account advancement
Influential and collaborative skills at all management levels
Join a team of passionate people committed to redefining the way business intelligence and AI is done.
For additional information, visit www.atscale.com.
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Customer Success Manager jobs in Boston, MA, United States
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