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Pentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.Berkshire Grey
Bedford, MA, United States
About Berkshire Grey: Berkshire Grey is revolutionizing the way we approach logistics and automation. As an industry leader in robotics and AI solutions, we deliver cutting-edge technology to improve efficiency and innovation. Our team is growing, and we are looking for a dynamic Customer Success Manager to join us on this exciting journey. Posit
Job Source: Berkshire GreyBynder
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies a
Job Source: BynderInternational Data Group Inc.
Needham, MA, United States
Overview IDC is seeking a Customer Succeess Manager. This role is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer-centric and possesses strong leadership skills. In this position, the Customer Success Manager will work with IDC's IT Supplier clients to proactively drive value while
Job Source: International Data Group Inc.Memfault
Boston, MA, United States
As one of the first members of our customer success team, you will have the unique opportunity to shape the go-to-market strategy, product, and culture at an early-stage start-up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside
Job Source: MemfaultApplied Systems
Boston, MA, United States
Job Description Tarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platform for quoting small commercial businesses. In this role, you will foc
Job Source: Applied SystemsTransPerfect
Boston, MA, United States
TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Job Description 1.0 OVERVIEW The Customer Success Manager is responsible for the global account
Job Source: TransPerfectBoston, MA, United States
Memfault is a global team driven by our shared passion to improve the connected world. Our observability helps teams building smart devices deliver better products to their customers. We are the clear leader in our space with an outstanding founding team who know the problem we solve inside and out. Our customers include the makers of amazing IoT devices you have used from Logitech to Lyft, Bose to Traegar Grills.
As one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders.
We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization.
Responsibilities
Onboards customers smoothly and successfully
Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction
Leads by thinking multiple steps ahead to move an account forward
Demonstrates and communicates customer value frequently
Transparently communicates both internally and externally
Informs our roadmap with feedback from customers
Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy
Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams
Requirements
You are an expert at discovery and understanding the customers’ needs
You embody a customer-centric approach
You have significant years of experience in a success role
You have experience in the developer tools and infrastructure verticals
You are excited about building a process from scratch
You are multi-talented and want exposure to every aspect of the business
Experience at a startup (bonus points)
An engineering background (bonus points)
A passion for hardware (bonus points)
Additional information
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >
We want you (yes, you!) to apply
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!
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Customer Success Manager jobs in Boston, MA, United States
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