Customer Support Specialist

Waltham, MA, United States

The Buyers Edge Platform ** Providing a Platform for *Everyone***

Buyers Edge Platform has recognized the importance of diverse thought, experience, and dialogue to promote creativity and innovation in our work. This starts with our employees. We are committed to fair hiring practices, which includes structured hiring and interviews, resume anonymity to reduce bias, recruitment outside of our industry, and the list goes on.

The Platforms implementation of Community Talks has also allowed our family of brands to come together every month and have those tough conversations circling discrimination, biases, and other prevalent issues in our world today with a hope to break down those stereotypes and learn from one another.

. Once I was here, my navigation within the different brands and roles in the organization was encouraged so as to find a role in which I would be most effective. Quickly finding just that, it has proven a great place to work and grow professionally, being able to surround myself with people whose skill sets, perspectives, and values complemented and lifted up my own. All-in-all, definitely felt like I found a career. Check out some of our open positions ** We offer a wide variety of career paths**

Location: (Multiple states)Department: Consolidated ConceptsType: Full TimeMin. Experience: Experienced Consolidated Concepts is a purchasing consultant for multi-unit restaurant. We help restaurants reduce their costs and increase their profitably by offering a suite of services focused on streamlining their supply chain and procurement processes. As a Buyers Edge Platform company, Consolidated Concepts combines the purchasing power from all of their clients and offers competitive contracts on products and services that restaurants buy every day. Our solutions focus on 6 key areas: Group Purchasing, Supply Chain Consulting, Data + Spend Management, Food Cost Management, Alcohol Spending, and Produce Contracts. Our clients are some of the most exciting growing restaurant concepts in the country ranging from emerging 8-unit operators to established national franchise brands.

We are seeking to hire an **Account Executive** who is responsible for working with Client Managers to manage new and current accounts. You will work closely with clients to add additional account revenue by adding new programs. You come with high energy and will be a key piece in a team driven culture. This position requires strong interpersonal skills as communication within the team and clients is crucial.

***This position will ideally be based near either our Waltham, MA or Lake Worth, FL offices, but it can also be based remotely.***

**Essential Duties**

* Track all client activity and opportunities in Salesforce, as well as keep internal systems and databases up to date on client information

* Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement

* Collaborate with support and sales teams to ensure that requirements are met and to build and maintain client relationships

* Possess a strong understanding of our products, our competition in the industry and positioning

* Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs

* Focus on new business for all sectors of the Platform and have full understanding of Consolidated Concepts' interaction with Platform brands

* Identify and develop Channel Partner relationships

* Serve as the clients voice within Consolidated Concepts

* Must be comfortable being the point person for client and internal departments

* Follow the latest industry developments and stay up-to-date on competitors

* Finding and developing new markets and improving sales

* Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients

**Customer Facing Responsibilities**

* Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts

* Participate in on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities

* Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution

* Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services

* Be available to travel to meet with clients face to face, participate in business reviews, client calls, conferences, meetings, and industry events inside and outside of office

* Track follow up for any client involved meetings

* Increase the value of current customers while attracting new ones

* Maintain relationships with current clients and identify new prospects within the area you have been assigned

* Develop quotes and proposals for clients , produce paperwork for signature

* Makes sure sufficient research is done before engaging

* Do intro calls, schedule and run webinars, face-to-face meetings

* Take potential new clients through paperwork, in an effort to expedite the close

**Requirements**

* 4-year Bachelors degree a plus

* 2 + years of sales or account management experience

* Restaurant or hospitality experience preferred

* Efficient, detail oriented, and well organized

* Have strong communication and relationship management skills

* Excel in explaining complex information in ways that are easy to understand

* Want to be part of a small team thats motivated by helping others and serving the best interests of our clients

* Like to work hard and have a thirst for knowledge with a do what it takes attitude

* Are flexible and thrive in fast-paced work environments

* Aspire to a successful career in the food and beverage industry

* Crave an environment where you can develop professionally and personally

**Amazing coverages to start.** Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

**Invest in your success.** We will provide you with a thorough training and development program and offer competitive compensation.

**Live well = Work well.** Relax with our Personal Responsibility Paid Time Off policy where you dont have to accrue time off in order to take it!

*Consolidated Concepts welcomes all.*

*Consolidated Concepts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, age, sex, sexual orientation, marital status, national origin, disability or handicap, or veteran status.*

Location: New London, CTDepartment: InsideTrackType: Full TimeMin. Experience: Mid Level InsideTrack is a leading provider of data services and technology to the foodservice industry. Foodservice operators (restaurants, hotels, casinos, healthcare facilities, etc.) use InsideTrack to monitor their spending and purchasing trends. Our technology cleans and organizes purchasing data from many sources and provides users access to dashboards that clearly lay out important information such as price fluctuations, contract strength, commodity market data, inventory issues, and savings opportunities. InsideTrack is part of Buyers Edge Platform, a Digital Procurement Network for the foodservice industry.

***This position will be based near our New London, CT office location**.*

**Summary**

We are seeking to hire

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