Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
LeanIX
Boston, MA, United States
SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Boston office, who will help evaluat
Job Source: LeanIXDispatch
Boston, MA, United States
Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you. Dispatch is in an exciting period of growth, as we recently announced a growth raise and acquisition of Youreka, the leading no-code mobile automation product built on the Salesforce platform. We are not just a software v
Job Source: DispatchHigheredmilitary
Boston, MA, United States
**Customer Support Specialist** Boston, MA **Type:** Full-Time **Posted:** 08/09/2021 Harvard Business School 54910BR **Job Summary** The IT Support Services team at Harvard Business School provides outstanding desktop and audiovisual services to the HBS community. The team supports the School's mission by delivering premium
Job Source: HigheredmilitaryFoodbam
Waltham, MA, United States
The Buyers Edge Platform ** Providing a Platform for *Everyone*** Buyers Edge Platform has recognized the importance of diverse thought, experience, and dialogue to promote creativity and innovation in our work. This starts with our employees. We are committed to fair hiring practices, which includes structured hiring and interviews, resume anony
Job Source: FoodbamLeanIX
Boston, MA, United States
LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Boston office, who will help evaluate and
Job Source: LeanIXSAP Leanix
Boston, MA, United States
SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Boston office, who will help evaluat
Job Source: SAP LeanixHumana
Boston, MA, United States
Become a part of our caring community and help us put health first **This position requires ONSITE presence for our Arlington, VA (Rosslyn) location and will require travel. This role will not fund relocation assistance. ** **This role requires a minimum of 25% travel and at times, short notice travel. ** The Lead Technology Support Specialist e
Job Source: HumanaHumana
Boston, MA, United States
Humana Lead Technology Support Specialist Boston , Massachusetts Apply Now Become a part of our caring community and help us put health first The Lead Technology Support Specialist enables a reliable technology experience for Humana's senior leaders (C-suite, SVPs, etc.) and their staff members. The Lead Technology Support Specialist
Job Source: HumanaBoston, MA, United States
Our Boston Reservations Department is currently recruiting a **Lead Customer Support Specialist**
**Position Title: Reservations Support Lead**
**Reports To: Lead Supervisor**
**Location: Boston, MA**
The Lead Customer Support Specialist will assist in the resolution of inquiries from internal staff via the Reservations Help Desk, process emails via the Reservations management inbox (vcmail), and resolve customer initiated escalated calls.
**Job responsibilities**
* Process emails from a shared Reservations management inbox
* Assist in supporting Reservations staff via our Reservations Help Desk line
* Identify staff and guest needs and provide a solution
* Train and coach staff as needed and/or as requested by Supervisor
* Effectively communicate policies and procedures
* Maintain individual and team service quality goals
* Identify technical issues and report them to the appropriate department
* Maintain logs of guest inquiries and resolutions
* Provide real time support and perform other duties as assigned
**Qualifications**
* Call Center Experience (minimum one year)
* Travel industry experience preferred
* Exceptional customer service skills with genuine desire to assist guests, teams and colleagues.
* Possesses strong communication skills, eagerness to collaborate, share and assist.
* Works independently without requiring follow-up.
* Computer skills and familiarity with PowerPoint, Excel, Word, MS Outlook, MS CRM Dynamics
* Professional phone etiquette
* Ability to solve problems practically and deal with a variety of variables and willing to do what is needed to complete a task.
* Research and analytical skills for collecting and evaluating information and data.
* Availability to work variable shifts including prescheduled evenings, one weekend day, and holidays
****
**Current Employee Requirements for Consideration:**
* The above knowledge/skill requirements must be met
* Employee in good standing (no current verbal or written disciplinary action)
* In current position for at least 1 year
**As business normalizes, this position will be based in a Viking Office and is not home-based.**
**To express interest and apply for position contact your immediate supervisor for approval/eligibility and apply to:**
#J-18808-Ljbffr
Email Alert for Lead Customer Support Specialist jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.