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Deltek
Herndon, VA, United States
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you! De
Job Source: DeltekQuorum
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaig
Job Source: QuorumPerformYard
Arlington, VA, United States
Description: Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and e
Job Source: PerformYardSev1Tech
Washington, DC, United States
Overview/ Job Responsibilities Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the
Job Source: Sev1TechSOS International LLC
Vienna, VA, United States
Overview Customer Success Manager for Exovera will collaborate closely with platform users, customers, and potential customers to guarantee their success with our products. The Manager will ensure a seamless transition from pre-sales engagement to post-sale fulfillment. They will work cross-functionally with sales, analysts, engineers, and IT, adv
Job Source: SOS International LLCIRECKONU
Washington, DC, United States
Customer Success Manager, US Remote Since 2014, Ireckonu has raised the bar in the hospitality tech industry, with many of our solutions becoming industry standard. Led by its vision to accelerate the digital transformation in hospitality industry, we have continuously perfected our state-of-the-art product and put a powerful, yet easy-to-use CORE
Job Source: IRECKONURecorded Future
Washington, DC, United States
With 1,000 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company! Enterprise Customer Success Manager As an Enterprise Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intell
Job Source: Recorded FutureIron Mountain Inc
Washington, DC, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncWashington, DC, United States
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform.
The Customer Success Team Has Two Primary Functions
Maintains active relationships with customers to ensure that project teams are meeting their needs and that their requests for new capabilities are understood and considered; and
Works across groups to help resolve conflicting requirements and priorities.
Responsibilities Include But Are Not Limited To
Facilitates evaluation of ECIS technical requirements (including Directorate-specific one), determines resources needed to meet those requirements, and assigns Technical Delivery Managers (TDMs) to manage projects
Provides customer requirements to the Architecture, Engineering, and Integration Manager
Ensures that all TDMs pro-actively inform customers of new and improved service offerings
Reviews delivery progress across multiple projects
Develops success metrics that are relevant and timely, including adoption measures, customer satisfaction scores, and issue monitoring and resolution measurements
Reports to the BPA Task Order PM
Minimum Qualifications
At least ten (10) years of professional experience in as a customer-facing consultant
Familiarity with Federal Government contracting, and demonstrable experience leading a customer facing federal contract team
Eight (8 plus) years of experience overseeing the delivery of infrastructure and or app projects and services
Extensive experience interacting with senior customers whose organizations consume IT services
Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities
Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members
Proven ability to manage multiple demands simultaneously
Demonstrated record of success motivating teams to deliver consistently high-quality customer service
Ability to obtain a Public Trust
PMP certification
Desired Qualifications
Agile certification
Cloud certification
DHS CBP clearance
About Sev1Tech LLC
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech
For any additional questions or to submit any referrals, please contact: [email protected]
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Customer Success Manager jobs in Washington, DC, United States
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