ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
LeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.ClearPoint Strategy
Arlington, VA, United States
Job Description Job Description The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint’s strategy reporting software. The CSM will own and manage the success of a portfolio of assigned ClearPoint cus
Job Source: ClearPoint StrategyTrigenx
Washington, DC, United States
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxClarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillUpdata Partners
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: Updata PartnersPerformYard, Inc.
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: PerformYard, Inc.Washington, DC, United States
With 1,000 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company!
Enterprise Customer Success Manager
As an Enterprise Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for facilitating product adoption, account growth, and retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!
What You’ll Do:
Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
Drive product adoption across a diverse portfolio of the company’s top enterprise clients
Execute our client engagement strategy by delivering comprehensive Success Plans
Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
Identify, assess, and escalate account risk factors and orchestrate remediation efforts
Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
Regularly capture and internally share your customers’ experience with Recorded Future
Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention
What You’ll Bring to the Team:
Knowledge:
Demonstrated experience in Customer Success and enablement principles
Strong understanding of Cyber/Information Security fundamentals
Familiarity with Project Management processes, strategies, and methods
Competencies:
Passion and drive for making customers happy and successful
Positive, collaborative, and energetic attitude with a strong desire to make an impact
Polished and professional approach for delivering customer engagements
Experience designing and executing communications and/or customer success programs
Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO
Requirements:
Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
#J-18808-Ljbffr
Customer Success Manager jobs in Washington, DC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.