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LeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.ClearPoint Strategy
Arlington, VA, United States
Job Description Job Description The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint’s strategy reporting software. The CSM will own and manage the success of a portfolio of assigned ClearPoint cus
Job Source: ClearPoint StrategyTrigenx
Washington, DC, United States
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillUpdata Partners
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: Updata PartnersPerformYard, Inc.
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: PerformYard, Inc.Vendoo
Washington, DC, United States
[Full Time] Customer Success Manager at Vendoo (United States) | BEAMSTART Jobs Customer Success Manager Vendoo United States Date Posted 31 Oct, 2022 Work Location Washington, DC, United States Salary Offered $80000 — $120000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Benefit
Job Source: VendooHerndon, VA, United States
Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you!
Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy via telephone and computer sales management of existing customers for a specific territory, with emphasis on total customer coverage, customer retention, and team achievement
Primary communicator with assigned customer base
Prepare business reviews
Schedule sessions (onsite vs. virtual) and confirming attendees and following up by summarizing meeting output and distribution of summary to attendees within 24 hours of the meeting
Build the business review deck or designing the flow of the demonstration tools in collaboration with the Pod leader
Capture the cloud consumption / usage data from Gainsight PX
Promote upcoming product at customer events
Track and compile customer sentiment analysis
Collaborate cross functionally to stay informed of active Sales or Services engagement with the customers
Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need while highlighting key features and functionality allowing the customer to execute their objectives, offering solutions to critical problems for your customer’s issues and needs
Conduct on-going account reviews to communicate best practices
Qualifications:
2+ years of experience in sales, a customer service field, or equivalent experience
Excellent time management and organizational skills
Gainsight and Salesforce experience required
Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales
Strong interpersonal skills with ability to adapt to varying situations and personalities
Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing
Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
This position requires US Citizenship in order to support contractual requirements
This is a Hybrid remote/in office position
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Customer Success Manager jobs in Herndon, VA, United States
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