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Quorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.LeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorClarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillKastle Systems International, LLC
Falls Church, VA, United States
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the co
Job Source: Kastle Systems International, LLCPerformYard, Inc.
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: PerformYard, Inc.hotglue
Washington, DC, United States
[Full Time] Customer Success Manager at hotglue (United States) | BEAMSTART Jobs Customer Success Manager hotglue United States Date Posted 03 Nov, 2022 Work Location Washington, DC, United States Salary Offered $40000 — $65000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Summar
Job Source: hotglueCinder
Washington, DC, United States
[Full Time] Customer Success Manager at Cinder (United States) | BEAMSTART Jobs Customer Success Manager Cinder United States Date Posted 23 Jan, 2023 Work Location Washington, DC, United States Salary Offered $110 — $220 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available About Cinder
Job Source: CinderArlington, VA, United States
Description:
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire!
PerformYard has developed a simple and effective software product that helps drive corporate and staff performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team…that’s where you come in!
The Customer Success Manager (CSM) will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations.
The CSM will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!
This is a 100% Remote position - now & forever
Requirements
Key Responsibilities:
Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
Establish a trusted advisor relationship with each customer to drive the value of our products
Respond to phone calls and emails to support adoption, usage and expansion within the customer base
Meet or exceed aggressive responsiveness and quality goals
Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
Requirements:
Customer Success Manager should have a minimum of two years of Customer Success, Account Management, Account Support or related experience, preferably in software
Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
Enthusiastic and proactive self-starter with ability to communicate
Empathy for customer experience, and a desire to make customers successful
Understanding or previous use of CRM, Customer Success or Help software tools
Excited to operate in a fast paced start-up environment
BA/BS degree or equivalent experience
Behavioral Requirements:
A desire to do and achieve brilliant things!
Authentically curious, you love learning and improving yourself
Integrity is fundamentally important to you
You want to make a real difference
You are naturally entrepreneurial and Street smart
Benefits
In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.
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Customer Success Manager jobs in Arlington, VA, United States
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