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Office Manager

Boston, MA, United States

Under the direction of the General Manager or Assistant General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Customer Service, Dispatch, and Title Processing functional units. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality and service expectations.

Hire, train, develop and motivate staff members

Manage day to day operations of all positions managed

Ensure all office positions meet company standards

Ensure performance is within company standards

Provide direction to team regarding administrative duties and goals

Employee scheduling, time and attendance management

Cash handling to include daily bank deposits

Ability to complete all job tasks for positions supervised

Lead team to meet or exceed facility goals

Monitor office supplies inventory and purchase as needed

Conduct performance reviews according to company schedules

Plan and lead meetings per company standards

Handle employee/customer service issues

Other duties as assigned

Required Skills & Experience: High School Degree (GED), some college preferred

Three (3) years office management or equivalent experience

Computer Proficiency (MS Office Suite)

Excellent communication skills -- verbal and written

Excellent customer service skills

Ability to hire, train and develop employees

Typing at least 45 Words Per Minute

Basic 10 Key proficiency

Ability to multitask in a fast-paced environment

Ability to manage expenses with basic accounting and inventory management skills

Ability to work in a fast-paced environment

Managing multiple processes for employees

Conflict management skills

Valid Driver's license

Ability to travel as needed

Ability to respond to alarm calls as needed

Bilingual skill a plus

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.

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