Manager, Account Management, SMB Brands

New Orleans, LA, United States

Are youan excellent relationship builder who enjoys keeping clients happy? Do you have a background in sales and account management? Are you goal-oriented and always looking for new opportunities to exceed goals, upsell, and nurture new business? Good news! 1WorldSync is looking for a Manager, Account Management, SMB Brands to join our team at our Chicago headquarters .

1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we are seeking a Manager Account Management, SMB Brands to support our growing global team.

Reporting directly to our Director of Sales , the Manager Account Management, SMB Brands will be at the forefront of driving adoption, expansion, and retention for our growing customer base.

As Manager Account Management, SMB Brands at 1WorldSync, responsibilities include the following:

Team Leadership and Development:

Lead a team of Account Managers dedicated to ensuring timely renewals for a high customer retention rate.

Provide coaching, development, and career growth opportunities for your team.

Customer Engagement and Growth:

Drive upsell and cross-sell initiatives to expand customers' usage of our evolving capabilities and services.

Act as a customer advocate, gathering internal feedback to continuously improve our service offerings.

Conduct regular check-in calls and strategic business reviews to enhance user retention and adoption.

Serve as an executive sponsor with key stakeholders.

Operational Excellence:

Maintain and enhance systems and processes to streamline daily operations for the team's efficiency and effectiveness.

Track accounts to identify and mitigate churn risks, closing gaps as needed.

Provide accurate forecasting for churn and upsell.

Collaboration and Communication:

Work closely with marketing and revenue operations to segment and target customers effectively.

Partner with marketing to develop, launch, and track successful campaigns at scale.

Engage in internal product discussions, translating customer feedback into actionable insights for our product teams.

Continuous Improvement:

Identify opportunities to develop new training materials for successful customer onboarding and business-wide adoption.

Onboard and coach new employees to ensure their success within the 1WorldSync family.

Perform other duties as assigned.

Culture and Values:

Lead by example in maintaining 1WorldSync as one of the best places to work in the tech industry.

Foster team engagement in our hybrid work format (3 days in the Chicago office).

Required Skills and Experience:

A Bachelor’s degree or equivalent job experience

10+ years’ experience in a sales or sales support role; preferably inside sales with prospecting and account management responsibility.

3+ years managing a team of sales professionals

Desired Skills and Experience:

Excellent interpersonal and verbal communication skills

Organizational skills and attention to detail

Ability to easily understand the technology and communicate it to prospects

Quick learner and self-starter with an entrepreneurial work ethic

Results-oriented team player with a committed effort to exceed individual goals

Track record in consistently exceeding individual sales goals

Goal-oriented with strong selling skills; background in sales methodology (such as Sandler, Challenger, Winning by Design, Command of the Message, or MEDDICC/MEDDPICC)

Comfortable handling incoming inquiries and converting them to contract closure

Ability to work independently or in a team environment while staying focused and organized

Demonstrates 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action

Benefits:

Incredible health benefits (FSA and HSA options), with dental and vision coverage.

401(k) plan with employer match.

Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.

Short and long term disability and life insurance.

Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.

Additional Details:

This is a hybrid position that requires 3 days per week at our Chicago headquarters location.

This role requires the candidate to have the authority to work in, and be located in the US.

This position requires up to 10% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

Americans with Disabilities Act (ADA)

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].

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