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ProKeep
New Orleans, LA, United States
About Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in w
Job Source: ProKeepPenn Foster
New Orleans, LA, United States
Job Description If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. Customer Success jobs are ranked as one of the top 25 Best Jobs in America. According to a 2019 study b
Job Source: Penn FosterAdyen
New Orleans, LA, United States
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the
Job Source: AdyenWorkday
New Orleans, LA, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of puttin
Job Source: WorkdayAvePoint
New Orleans, LA, United States
About AvePoint A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure busin
Job Source: AvePointCornerstone OnDemand
New Orleans, LA, United States
Customer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that c
Job Source: Cornerstone OnDemandRooted Connections
Gretna, LA, United States
We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem with other members o
Job Source: Rooted ConnectionsECi Software Solutions
New Orleans, LA, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a custom
Job Source: ECi Software SolutionsNew Orleans, LA, United States
Fingerprint empowers developers to stop online fraud at the source.
We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (20K stars on GitHub).
We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).
As a Customer Success Manager at Fingerprint, you will be a pivotal figure in nurturing and strengthening our relationships with Commercial/SMB customers. Your role is crucial in guiding our customers across various industries to optimize their use of our products. By fostering successful onboarding, encouraging sustained engagement, and ensuring a seamless renewal process, you will empower our customers to excel in their respective fields.
Key Responsibilities:
Manage the transition from implementation to operational status, ensuring a smooth 'go-live' experience for all clients.
Oversee a large portfolio (70+) of Commercial/SMB accounts, ensuring high satisfaction levels and maximum utility of our products.
Develop customized success plans that outline critical milestones and strategies tailored to each client's unique needs.
Hold regular strategy sessions with clients to discuss product usage, gather feedback on product enhancements, and reinforce our commitment to their business success.
Offer expert advice and support, including best practices, troubleshooting, and strategic solutions to operational challenges.
Collaborate with our product development and technical support teams to address client issues and advocate for customer-centric product enhancements.
Proactively monitor the health of each account, identifying risks such as potential churn and swiftly managing escalations.
Who You Are:
Experience Required: 2-3 years in a customer success role within a mid-market or enterprise-level SaaS organization.
Proficiency with platforms such as Zendesk and Salesforce is highly beneficial
Skills and Abilities:Strong capability in prioritizing tasks, multitasking, and engaging effectively with clients.
Skilled at leading and facilitating executive-level meetings and discussions.
Excellent communication skills, characterized by clarity, conciseness, and the ability to engage and persuade various audiences.
A deep sense of empathy, diplomatic finesse, and composure under pressure, particularly when addressing customer issues.
A team-oriented mindset that enhances group performance through proactive collaboration and open knowledge-sharing.
Additional Information:
This position is fully remote and ideally the candidate will reside in North America.
Occasional travel may be necessary to meet with clients or attend team gatherings.
Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing
Compensation Range
$100,000 $115,000 PLUS BONUS.
For cash compensation, we set standard ranges for all
US based roles based
on function, level and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location.
Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.
Due to regulatory and security reasons, there's a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location .
We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.
If you are applying as a resident of California, please read our CCPA notice here
If you are applying as a resident of the EU, please read our GDPR notice here
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Email Alert for Customer Success Manager - SMB/Commercial jobs in New Orleans, LA, United States
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