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International Institute for the Brain
New York, NY, United States
Please send a resume and cover letter to [email protected] unless a specific job description specifies otherwise. Operations Associate The International Academy for the Brain (iBRAIN-Academy) is one of the largest brain-injury special education programs in the world. iBRAIN-Academy’s mission is to research, develop, and implement specia
Job Source: International Institute for the BrainEducate!
New York, NY, United States
Job Title: Operations Associate Organization: Educate! Location: U.S./U.K.-based preferred Position Overview: Educate!, an industry-leading non-profit that provides critical skills-training and other educational services for youth in East Africa, is seeking an Operations Associate to join our dynamic team. This role is pivotal in ensuring that
Job Source: Educate!Brilliant Earth
Secaucus, NJ, United States
Operations Associate – Secaucus, NJ Position Overview: Our Operations Associates are dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations of order processing, inventory, logistics, fulfillment, and production, while maintaini
Job Source: Brilliant EarthRoku
New York, NY, United States
Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content t
Job Source: RokuIvyWise
, NY, United States
Position description IvyWise, a premier global educational consultancy, is seeking a detail-oriented, organized Operations Associate to join our operations team. You’ll be responsible for supporting the Operations & Client Relations team in data management and other administrative matters, the management of daily office operations for our NYC headq
Job Source: IvyWiseSuccess Academy Charter Schools
New York, NY, United States
Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each chi
Job Source: Success Academy Charter SchoolsCognitiv Corp
New York, NY, United States
Cognitiv has been revolutionizing the programmatic/ad tech space for the last 8 years as the only programmatic buying platform to leverage Deep Learning in real-time. We use Deep Learning (the most sophisticated machine learning) to build custom algorithms for digital marketers to help grow their customer base. We have seen explosive growth and are
Job Source: Cognitiv Corpvia.com
New York, NY, United States
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. The Global Operations team works across Via's business portfolio to drive continuous improvement and innovation in transit services around the world. A
Job Source: via.comNew York, NY, United States
Saturn Technologies - Senior Operations Associate
New York City (Remote Flexible) / Product Marketing / Full-Time
At Saturn, we’re on a mission to build community around the calendar. We currently help students at over 80% of US high schools manage their time and stay better connected with friends. We are now launching a college product. We’ve raised more than $65 million in funding from General Catalyst, Insight Partners, Coatue, Jeff Bezos, Marc Benioff, Dara Khosrowshahi, Dick Costolo and Adam Bain’s 01 Advisors, Elad Gil, Hadi Partovi, Mike Vernal, Inspired Capital, WndrCo, and other top venture investors. If you’re looking to drive a major impact on an energetic and ambitious team, come join us!
To learn more about Saturn, visit joinsaturn.com.
About the Role
Saturn relies on robust internal infrastructure and tools to facilitate our support of thousands of individual communities. In order to create a magical experience for our users, operational work is required to source and maintain school specific data to power each user's experience - when they join the Saturn platform, we know exactly how their schedule operates. This requires sourcing and maintaining various sets of data, spanning from bell schedules to sports and extracurriculars, all with the goal of providing for the smoothest and most delightful possible product experience.
We are looking for a leader to drive success across all operations functions at Saturn. As an early stage company, we have built Saturn with a lean and flat culture. As we scale, we are looking to continue maintaining collaboration across teams and an innovation- and product-focused mentality. We’re looking for a hyper-scrappy person to help us build solutions to scale Saturn to the next level.
Your Responsibilities Will Include:
Design systems and processes across Data Operations, including sourcing, structuring and maintaining data that powers the Saturn platform
Work cross-functionally across Product, Engineering, and Design to support new and existing feature development. Partner closely with Product and Engineering on Operations Readiness programs for all internal tools and product launches
Lead Saturn’s Support function, including in-house and external support teams responsible for both technical and general support. Manage external support agents, including managing agent schedules according to customer demand and service level agreements, training agents, quality assurance of agent output. Help determine optimal mix/ratio of Full Time Employees, Contractors, and Managed Service Partners
Act as an advocate for our customers. Translate customer needs to the broader business, communicating progress, challenges, and opportunities
Oversee Trust & Safety functions, including design protocols and processes around content moderation and user safety. Manage an operating budget for vendor costs and strategic investments in operational enhancements
To Succeed You'll Need:
3-5+ years of experience in Operations or in another role requiring real-time problem solving, ideally at a consumer tech company
Deep experience working with engineers and product / project management
Experience managing processes and training others on those tasks
Data-driven, highly analytical (ability to understand highly complex data sets; ability to measure efficacy of programs and people)
Ability to flex between analytical, strategic and operational aspects of the job. Track record of working alongside Engineering and Product teams to launch data-dependent products and features
Experience working with external and outsourced teams; ability to design onboarding and reporting structures for third party providers.
Willingness to manage, and also to work independently and autonomously depending on needs of the business
Knowledge of scripting languages, SQL, Python, and other tooling platforms is a plus
This position has an estimated annual salary range of $115,000 to $140,000, not including bonus, commission and equity. This position also comes with full benefits and stock options. Actual compensation packages are based on a wide array of factors unique to reach candidates, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.
Saturn celebrates and embraces having a diverse team. We are committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.
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Email Alert for Operations Associate jobs in New York, NY, United States
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