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Palo Alto Networks
Santa Clara, CA, United States
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way thing
Job Source: Palo Alto NetworksJLL
Santa Clara, CA, United States
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and
Job Source: JLLCanonical - Jobs
San Jose, CA, United States
Job Description Job Description The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible fo
Job Source: Canonical - JobsSuperior Sensor Technology
Los Gatos, CA, United States
Director of Sales, North America About Superior Sensor Technology Superior Sensor Technology is revolutionizing the high performance, cost driven pressure sensor market by developing integrative, high-performance cost-efficient solutions for industrial, air handling and medical applications. The company’s technology is based on a proprietary archi
Job Source: Superior Sensor TechnologyeGain Corporation
Sunnyvale, CA, United States
Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If wo
Job Source: eGain CorporationMediaTek
San Jose, CA, United States
MediaTek Incorporated is a global fabless semiconductor company that enables nearly 2 billion connected devices a year. We are a market leader in developing innovative systems-on-chip (SoC) for mobile devices, automotive, home entertainment, connectivity and IoT products. MediaTek has been developing automotive SoCs since 2015 for cockpit and telem
Job Source: MediaTekSeclore Technology Pvt. Ltd.
Santa Clara, CA, United States
Santa Clara, United States | Posted on 06/05/2024 At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow. We encourage Seclorit
Job Source: Seclore Technology Pvt. Ltd.Zscaler
San Jose, CA, United States
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any locat
Job Source: ZscalerSan Jose, CA, United States
**Senior Manager, Customer Support, North America West**
at Circle San Jose - will also consider remote in US This is an exciting new role reporting to the VP of Global Customer Support. You will be joining our rapidly growing team and helping us to scale our Customer Support organization in the North America West region. Were looking for an independent , self-motivated, proactive, results-oriented and influential person to join our amazing team. Youll play a critical role focused on helping us scale and deliver exceptional service to all of our customers around the world. From resolving general inquiries to troubleshooting complex technical issues, you and your team will partner with a variety of internal stakeholders to assist customers with their needs. You will also be a key member of the Customer Support leadership team tasked with evolving our support model, optimizing our support flows and procedures to ultimately deliver outstanding customer experiences. * Recruiting, hiring, training, and coaching a team of amazing Customer Support representatives
* Creating and delivering strategic plans for Customer Experience in North America West
* Helping to develop and publish policies and procedures for the Customer Support organization
* Ensuring that all Circle customers are delighted with the service provided by the support team
* Optimizing the support flows and tools used for tracking and responding to customers
* Managing a team of outstanding people who care deeply for customers 24/7/365
* Defining and maintaining SLAs for all issue types and priorities, handling critical escalations, and providing incident reports to customers
* Reporting regularly to internal stakeholders on customer support operations and working with customer success managers and sales account executives on customer related initiatives
* Partnering closely with peers in other regional locations to ensure continuity of service
* Deep care about the customer experience and a drive to refine your craft
* Motivation and passion in the pursuit of helping people do their very best work
* 10+ years experience in customer experience or customer support roles
* 3+ years of managerial experience, preferably managing support teams
* Experience building, operating and enhancing 24x7x365 customer support teams
* Experience managing International teams
* Knowledge of software solutions such as Zendesk and JIRA
* Experience working well cross-functionally and articulating complex problems clearly
* The ability to thrive in a fast paced environment with high level of autonomy and responsibility
* Experience working with Customer Success and Sales teams on customer engagements
* A track record of achieving high levels of customer satisfaction and operational excellence
* A passion and talent for writing along with excellent verbal communication skills
* Proficiency in Google Suite, Slack and Apple MacOS preferred
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Email Alert for Senior Manager, Customer Support, North America West jobs in San Jose, CA, United States
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