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BrightSpeed
Charlotte, NC, United States
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic te
Job Source: BrightSpeedBrightSpeed LLC
Charlotte, NC, United States
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing
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Charlotte, NC, United States
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Job Source: Eliassen GroupBank of America Corporation
Charlotte, NC, United States
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Job Source: Bank of America CorporationCity National Bank
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ENTERPRISE CHANGE MANAGEMENT SYSTEM & REPORTING MANAGER WHAT IS THE OPPORTUNITY? Reporting up through CNB's Governance, Risk and Controls (GRC) division, the Enterprise Change Management Office (ECMO) is tasked with ensuring a consistent, comprehensive and structured approach to managing change activities across the bank. This includes: Maintaini
Job Source: City National BankBrightSpeed
Charlotte, NC, United States
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic tech
Job Source: BrightSpeedCharlotte, NC, United States
Company Description
Brightspeed has an exciting opportunity for a Manager, Event and Change Management to join our rapidly growing team! As the Manager, Network Planning, you will oversee a team of Event and Change Management Specialists responsible for interfacing with the network operations centers (NOC) to understand the scope and status of network outages, as well as other internal stakeholders to assess impacts of planned maintenance. This team is responsible for regulatory reporting of network outages and identifying customer impact associated with network outages or maintenance and communicating to customers. This team is also responsible for hosting recurring Network Reliability Calls to deep dive network outages and for coordinating Emergency Incident Response Team (EIMT) to manage network impacts related to wide-scale network impact.
Job Description
As Manager, Network Planning your responsibilities will include:
Responsible for managing a 24x7 team of 12-15 Event and Change Management Specialists
Work across functional teams, such as NOC, Dispatch, Enterprise Repair, and Regulatory and Compliance, to address root cause of issues to improve regulatory reporting and outage and maintenance customer communications
Provide and review monthly reports to management on team performance
Develop KPI, scorecards, and analytics reporting to demonstrate track and report individual performance
Build team technical skill sets to better understand and interpret network impacts
Performing management of team including regular feedback, annual appraisals, and salary administration
Balancing multiple priorities and initiating innovative solutions to streamline processes
Promote collaboration and team building through effective communication skills
Understanding and explaining complex technical information
Providing technical leadership and supporting team members with day-to-day problem resolution
Occasional travel required to meet with employees and leadership
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
8+ years Telecommunication experience
Bachelor's degree or equivalent practical work experience
Ability to work in appropriate Microsoft Office applications (MS WORD, PowerPoint, EXCEL, TEAMS) and other production and reporting systems
Strong leadership, management, and organizational skills
Innovative, analytical thinker and decision maker
Strong problem solving and execution skills in driving transformation and change
Exemplary written communication skills. Must have the ability to understand technical network language and be able to translate to laymen's terms for customers
Must be able to develop and implement new processes and procedures that will increase productivity while lowering cost
Ability to motivate others and work under pressure
Exceptional analytical and problem-solving skills with the ability to articulate via written and through oral communication
BONUS POINTS FOR:
Prior industry experience in regulatory reporting
Prior industry experience working in a NOC
Experienced supervision in an Operations environment
Experience executing multiple, simultaneous business transformation and process changes
Bachelor's degree or equivalent practical work experience
#LI-RM1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real .
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
Videos To Watch
https://vimeo.com/681585068
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Email Alert for Manager, Event and Change Management jobs in Charlotte, NC, United States
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Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.