Event and Change Management Specialist

Charlotte, NC, United States

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Brightspeed is looking for a phenomenal Event and Change Management Specialist to join our growing team! AsEvent and Change Management Specialist, you will report directly to the Program Manager. You will be a key contributor in minimizing planned impact to customer end users and managing necessary communications to mitigate the affects of both planned maintenance and network outage events. You will have an eye on network health, customer impact and also continuous improvement to better both over time. You will have a collaborative approach to process and procedure improvement for processes that approves and subsequently schedules a network change to ensure the appropriate level of notification and minimal user impact is implemented as well as peer mentoring to contribute to and foster a culture of continuous improvement.

As Event and Change Manager, your duties and responsibilities will include:

Manage planned maintenance activities Create and manage vendor planned maintenance in Change Management systems

Generate impacts of affected objects

Validate customer impacts

Schedule Network planned maintenances

Create Special Handling requests

Respond to Special Handling requests before, during and after the planned maintenance

Self starter with ability to manage both assigned and self-identified workload

Postpone modify or cancel requests received from requestor group/vendor

Receive customer calls internal and external for Network Maintenance Inquiries

Process Network Maintenance Inquiries to resolution, usually within 24 hours

Provide status updates and completions to our customers in a timely fashion

Ensure customer communication requirements are met at committed intervals to promote a positive customer experience during difficult outage scenarios

Manage workload and Vendor e-mails received

Make calls to dark fiber customers at the completion of a planned maintenance

Adheres to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service level objectives

Responsible for understanding impacts associated with a given conflict for our customers

Responsible for communicating non-proprietary information to clients

Assist colleagues when necessary

Qualifications WHAT IT TAKES TO CATCH OUR EYE

Bachelor's Degree in Business, Marketing or related field

7+ years of relatable experience

Excellent client-facing and internal communication skills and the ability to interact professionally with a diverse group of internal/external customers, managers and subject matter experts with strong presentation skills

Quick learner with excellent written & verbal communication and analytical problem-solving skills

Excellent organizational skills with attention to detail, ability to work in a fast paced environment, and work within and meet deadlines

Strong analytical skills with the ability to assess anticipate and analyze impacts of actions or events in the network

Strong Project Management skills. Able to manage small to medium sized operational projects for the Change & Event Management team

Subject Matter Expert on Change and Event Management in telecom

Ability to present technical data and metrics in a clear and concise manner

Proficient in Microsoft Office applications

BONUS POINTS FOR:

7+ years telecom change and/or event management

Certified Project Management Professional (PMP)-PM or Project Management Degree

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Additional Information WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defininga new way to workbecause we recognize the changing mindset of today's workforce. We meet youwhere you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Becauseour purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief inBeing Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief inBeing Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

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