Sr. Account Management Specialist

San Jose, CA, United States

About Us:

Founded in 1995, ADLINK isone of the world’s leading edge computing companies and atechnology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.

It's a great time to join ADLINK as we are growing! When you join ADLINK, you won’t just be joining any organization, you’ll be joining a group of industry experts leading and pioneering technology in embedded computing solutions for Robotics, Autonomous Vehicle, Private 5G, and Artificial Intelligence Technologies among others. Visit us at www.adlinktech.com to find out more about what we do and the impact we are creating!

Benefits We Offer:

Competitive, company subsidized premiums for Medical, Dental, and Vision Insurance.

100% company paid premiums for Life, AD&D, Short Term Disability, and Long-Term Disability insurance.

Retirement plan with matching contributions.

Flexible spending plans for health care, dependent care, and commuter benefits.

Employee Assistance program and Travel Assistance.

Competitive Vacation and Sick Leave.

12 paid holidays including Martin Luther King Jr. Day, Lunar New Year, and Juneteenth.

Float holidays.

Paid community volunteer time.

Discounts at participating travel, groceries, retail, and other providers via ADP LifeMart.

EV charging available at our San Jose facility.

Fun, engaging monthly events and company parties.

Weekly snacks, fresh fruit services, bagels and donuts on specified days in our San Jose facility and much more!

Job Summary:

Order Processing Support: Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations and performs order entry. Coordinates with other departments regarding order status, shipping dates, prices, product availability and customer credit status. Reviews customer product specification and provides feedback and recommendation of product. Supports his or her manager with planning and implementation of sales procedures.

Essential Job Functions (include, but are not limited to the following):

Responsibilities:

• Build up and sustain customer relationships. To sustain and grow existing accounts for sales employees, enabling them to focus on pursuit of new account opportunities.

• Support the assigned region with outbound sales activities and account management for sustainment and growth.

• Review orders for materials or merchandise from sales employees or direct customer contact. Maintain customer files with sales contracts and other information. Provide price quotations and may perform order entry when necessary.

• Coordinate with other departments regarding order status, shipping dates, prices, product availability and customer credit status.

• Review customer product specification and provide feedback and recommendation of product.

• Customer backlog and forecast management. From the customer forecast derives and provides purchasing with demand planning recommendations to meet customer expected demand.

• Support and maintain customer consignment program activities.

• Plan and implement projects that support the sales organization.

• Assist sales organization in providing technical and administrative product information.

• Provide support and follow up for sales organization with program registration management and conflict resolution.

• Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors.

• Exercise judgment within defined procedures and practices to determine appropriate action.

• Reporting and analytics as required to support the sales organization, customer and his or her manager.

• Review and approve applicable department order entries and drop ship documents.

• Contract Management – Coordination with internal contract management specialist and ensures that terms of the contract are met and followed.

• Support his or her manager with planning and implementation of sales procedures.

• This position is located in San Jose, CA, but it can also be remote.

Supervisory Responsibilities:

• Provides training and support for new onboard employees

• Order entry & Drop ship review

• Item card management (related to Sales Ops)

• Supports management to develop, review, and train new processes and procedures to support the Organization

Job Qualifications (To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Education:

• BA/BS is a plus or equivalent training/experience.

Experience:

• Minimum of 5-7 years’ customer support experience in the same or related field.

• Direct, OEM or channel sales experience with CPU component hardware, systems level products or system software licensing desirable.

Competencies:

• Proficiency in MS Suite, strong with Excel.

• Experience with hardware manufacturing systems including importance of accurate forecasting and resource management.

• Ability to communicate effectively both verbal and written.

• Ability to multi-task, prioritize and manage time effectively.

• Strong phone contact handling skills and active listening.

• Strong interpersonal and customer service skills.

• Excellent organization skills with attention to detail.

• Experience with using Navision ERP system a plus.

Physical Demands and Work Environment (The physical demands and work environment characteristics described here are representative of those that must be met by the individual to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions):

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.

• Must be able to operate general office equipment.

• Physical stamina to stand, reach, bend, lift, grasp, and kneel.

• The employee must occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The noise level in the work environment is usually quiet to moderate.

Our base pay range for this position is expected to be between $85,000 and $95,000 a year. Multiple factors are considered in determining base pay including an individual’s skills, qualifications, experience, and geographic location.

This job description is not intended to be all inclusive, and employees shall perform other duties as appropriate. Ampro ADLINK Technology, Inc. reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. This job description does not constitute a written or implied contract of employment. Ampro ADLINK Technology, Inc. is an Equal Opportunity Employer Veterans/Disabled.

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