Account Manager

Dallas, TX, United States

Dallas, TX metro candidates only*

Equality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust. Our mission is to ensure diverse populations receive quality healthcare that improves and enriches their lives. Through an integrated technology and services platform, culturally competent provider network and personalized care model, Equality Health helps managed care plans and health systems improve outcomes for diverse populations while simultaneously making the transition to risk-based accountability.

Position Summary:

The Account Manager is accountable for 1) building and maintaining long-term, productive relationships with health plan clients, 2) developing and maintaining strategic account plans and 3) overall execution and performance against contractual commitments. The Account Manager meets and interacts with clients regularly, often in person, and is responsible for understanding, managing, and striving to exceed client expectations. This individual will serve as a primary point of contact and escalation for health plan clients and will serve as a brand ambassador for Equality Health.

Responsibilities:

Client Relationship Management

Build and maintain strategic partnerships with clients beginning at C-Suite level

Meet and interact with health plan clients regularly (remotely and in person) and serve as the Equality Health primary point of contact and escalation for client leadership teams.

Ensure optimal relationship mapping across Equality Health and external client teams.

Understand client needs, priorities and challenges and work in collaboration with Equality Health teams to address.

Ensure client meetings are well orchestrated with clear objectives, agendas, active participation and follow through on commitments made.

Seek input and feedback from clients regularly and maintain accountability for overall client satisfaction.

Strategic Account Management

Develop and maintain Strategic Account Plans for each assigned client – identifying opportunities to expand client partnerships and securing input and buy-in from Equality Health teams responsible for execution.

Lead annual contract renewal processes for each assigned client – facilitating the negotiation and update of contract terms in collaboration with internal and external business and legal teams.

Lead regular and periodic meetings with clients to advance partnership objectives, support ongoing operational collaboration and monitor Equality Health performance.

Execution & Performance

Monitor and maintain overall accountability for Equality Health performance against contractual commitments.

Work in close collaboration with internal operational teams to maximize Equality Health performance and address issues impeding progress.

Serve as the single point of accountability and escalation both internally and externally for inquiries, issues, and updates for each assigned client.

Oversee interim and annual reconciliations - ensuring adherence with contractually agreed-upon timelines.

Ensure that Equality Health is creating value for clients and that clients understand the value created.

Required Knowledge, Education, & Experience:

Bachelor’s degree or higher in a healthcare or related field of study

Experience working with health plans and demonstrated knowledge of value-based care programs and principles.

Minimum of 8 years of experience in a similar role

Demonstrated critical thinking, organizational problem solving and analytical skills, with a focus on program management.

Excellent verbal, written and interpersonal communication skills; highly collaborative team approach to work.

Effective active listening skills with an aptitude for building strong client relationships

Client relationship management, leadership, and negotiation skills

Ability to read and understand contracts

Highly organized, strong attention to detail and responsiveness are critical because of the high visibility of this team's work within the company.

Successful record of managing multiple projects with demonstrated ability to work independently in rapidly changing environments.

Proven record of establishing and maintaining positive and effective work relationships with a diverse network of administrative leadership and staff.

Ability to convey complex or technical information in a manner that others can understand, and the ability to interpret complex information from others.

Demonstrated ability to handle highly sensitive and confidential information in compliance with Health Insurance Portability and Accountability Act (HIPAA), and company confidentiality policies and procedures.

Proficiency with Microsoft Office applications and web-based technologies

Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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