Chief Operating Officer

Novato, CA, United States

The Opportunity:

Are you an experienced operational leader passionate about fostering a work environment that values equity, kindness, and innovation? Do you excel at managing diverse operational departments and thrive on quick problem-solving? If so, Homeward Bound awaits your application!

Homeward Bound of Marin, a thriving and progressive nonprofit dedicated to eradicating homelessness in Marin County, presents an incredible opportunity for a Chief Operating Officer. With an illustrious 50-year history and robust interdisciplinary partnerships, our organization is poised for remarkable growth. At Homeward Bound, we champion Justice, Equity, Diversity, and Inclusion in every facet of our work environment.

This pivotal role as the Chief Operating Officer is an opportunity to lead and shape the operational functions, contributing to the success of our mission to end homelessness. The successful candidate will play a key role in fostering a positive working environment, managing operational departments, and enhancing organizational efficiency and innovation.

The Ideal Candidate:

We seek a committed and creative professional who is a true advocate for operational excellence. If you have a background in operations management, exceptional communication skills, and an unwavering passion for making a difference, we want to hear from you. The ideal candidate will bring a proven track record in managing various operational departments such as facilities, safety, compliance, data, HR, and I.T. Collaborating effectively within diverse teams and navigating the complexities of a nonprofit environment are highly valued skills.

At Homeward Bound, we recognize the power of diversity, and we encourage applications from candidates with a variety of backgrounds and experiences. If you bring a unique perspective and a genuine commitment to equity and inclusion, we invite you to join us in our mission.

Required Qualifications:

• Bachelor’s degree in Business Administration, Nonprofit Management, or a related field. Master’s degree or Certificate in Nonprofit Management preferred.

• Minimum of 5 years of experience managing staff and/or leading teams and projects

• Experience managing various operational departments such as facilities, safety, HR, and IT in a nonprofit or similar environment is a plus.

• Experience managing attorneys, brokers and consultants is a plus.

• Strong knowledge of tenants’ rights and California employment law.

• Demonstrated ability to lead from values and foster a positive, inclusive organizational culture.

• Strong strategic thinking, problem-solving and decision-making skills.

• Excellent communication and interpersonal skills, with the ability to engage and inspire diverse teams and stakeholders.

• Proven track record of successfully managing complex projects and driving organizational change.

• Deep commitment to the mission and values of Homeward Bound, particularly equity, kindness and innovation.

• Strong understanding that leadership means service and operations means creating robust systems that allow staff to do their jobs safely and more efficiently.

Major Responsibilities:

Leadership and Supervision:

• Provide strategic leadership and direction to five direct reports: the Director of Property Management, the Director of People and Culture, the Director of Data Analysis, the Director of HUD Programs and the Director of Information Technology.

• Conduct regular weekly supervisions and foster professional development for department directors.

Operational Oversight:

• Oversee the operations of various departments including facilities, safety, human resources, and information technology to ensure they function seamlessly and support organizational goals.

• Develop and implement operational strategies that enhance efficiency, effectiveness, and innovation across the organization.

Compliance and Policy Development:

• Ensure compliance with all relevant regulations and policies, particularly those related to HUD programs and other funding sources.

• Oversee HUD reporting and audit.

• In close coordination with the Co-CEOs and Chief Program Officer, develop and update operational policies and procedures to ensure compliance with current laws and regulations.

Data Analysis and Reporting:

• Analyze operational data and performance metrics to identify areas for improvement and develop action plans accordingly.

• Generate regular reports on operational metrics and key performance indicators for leadership evaluation.

Budget Management:

• Develop and manage the operational budget, ensuring financial sustainability and accountability.

• Oversee the allocation of resources and monitor expenditures to ensure cost-effective operations.

Community Engagement:

• Represent Homeward Bound in various forums, building strong relationships with stakeholders, partners, and the community.

• Actively contributes to fostering a positive and inclusive organizational culture.

Liaison Duties:

• Serve as the primary liaison to eviction attorneys, employment attorneys, insurance advisors and insurance brokers, ensuring effective communication and collaboration to address legal and insurance matters.

Competitive Benefits:

• 100% Employer Paid Medical, Dental, and Vision Insurance

• Discretionary 403B match

• 4 weeks vacation

• 11 paid holidays

• 6 floating holidays

• 12 sick days annually

• 5 Covid-19 sick days a year

• Employee Assistance Program

• Free lunch at Admin site, and more

• Comprehensive list provided at offer

Equal Opportunity Employer:

Homeward Bound is an equal opportunity employer. We stand for justice and equity. We celebrate diversity and we are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Homeward Bound is an equal opportunity employer. We stand for justice and equity. We celebrate diversity and we are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Our competitive benefits package includes:

100% employer-paid medical, dental and vision insurance

Match for 403B retirement savings contribution

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