Workplace Experience Manager
Boston, MA, United States
Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
Your Impact
Reporting to the Director of People, you will be responsible for designing and executing the workplace experience strategy for the AMER region, while contributing to broader people initiatives including employer branding, people operations, etc.This is a full time Boston-based position.
What you will do at Mirakl:
Ensure the WPE team is an approachable, welcoming resource for Mirakl workers and visitors
Measure program impact through participation metrics, feedback/pulse surveys, and relationships with Mirakl workers
Direct the coordination of event-planning efforts - manage facilities and all event details such as decor, catering, transportation, location, invitee list, equipment, and event materials
Elevate perspective and recommendations to ensure a strong and equitable employee experience for in-office, remote, and hybrid employees
Lead and oversee the organization’s volunteer efforts in AMER/APAC
Work with Employer Brand to execute the communication strategy, delegating appropriate responsibilities to the WPE coordinator and owning larger scale tasks/items/topics
Responsible for ensuring all WPE questions and inquiries receive the proper attention, and act as the main point of contact for more urgent or sensitive topics
Manage WPE budget inclusive of events, office supplies, employee perks, and other amenities
Aid in vendor relationships, purchase management, and tracking of invoices
Management of business travel for employees and candidates in AMER/APAC
Ensuring the preparation and shipment of welcome packages for new employees. In addition, monitoring inventory and reordering supplies when necessary
Ensure front desk security procedures are enforced, such as visitor sign-in
Responsible for maintaining relationships with hub’s building management and maintenance, ensuring proper function of the building and facilities, coordinating repairs as needed
Lead special projects and initiatives for the Workplace Experience Team, and collaborate with the People Team on projects that overlap with the WPE team scope
What we are looking for in a candidate:
2+ years of professional experience in office/workplace/reception/facility management
2+ years of event management experience
Dynamic, friendly, diplomatic and respectful with excellent people skills
Solution and service-oriented
Can-do attitude with creative problem-solving skills
Well-organized person with the ability to manage priorities and several projects simultaneously
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
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