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Carollo Engineers
Walnut Creek
**Overview** Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking anInformation Technology Support Technicianto help with proivding support to our end-users as well as a variety of day to day IT Support tasks. A
Job Source: Carollo EngineersSunbelt Controls
Pleasanton, CA, United States
Job Description JOB SUMMARY This position requires the individual to work closely with our DevOps team to deploy and maintain Sunbelt Controls developed products in the most effective and efficient manner possible. As part of our team, you will participate in the design/development & maintenance of leading-edge technologies to build new business
Job Source: Sunbelt ControlsAMS.NET, part of MGT
Livermore, CA, United States
Network Support Specialist - Livermore, CA We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able
Job Source: AMS.NET, part of MGTSunbelt Controls
Pleasanton, CA, United States
Job Description JOB SUMMARY This position requires the individual to work closely with our DevOps team to deploy and maintain Sunbelt Controls developed products in the most effective and efficient manner possible. As part of our team, you will participate in the design/development & maintenance of leading-edge technologies to build new business
Job Source: Sunbelt ControlsVital Materials Co., Limited
Fremont, CA, United States
The IT Manager is responsible for overseeing the company’s information technology infrastructure, systems, security, and policies. The role involves leading the IT department to ensure that the organization’s hardware and software needs are met to ensure company success through technological innovation. Job Responsibilities: Build and maintain ess
Job Source: Vital Materials Co., LimitedMETA
Fremont, CA, United States
Summary: Meta is seeking a forward thinking leader with advanced technical and operational expertise to join the Edge & Network Service (ENS) Operations team. In this role, you will oversee a portfolio of vendors and lead initiatives to improve reliability, efficiency, and risk management in one of the most dynamic fast-paced networks in the world
Job Source: METAKaiser Permanente
Fremont, CA, United States
Job Summary: The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors. Essential Responsibilities: Completes work assignments by
Job Source: Kaiser PermanenteBionova Scientific Inc
Fremont, CA, United States
Company Summary: Bionova is a rapidly growing, biologics CDMO focused on developing and manufacturing recombinant protein products using mammalian cell culture processes. Our business success is built on bringing together top scientific talent, arming them with the best available tools, and setting them loose in an agile, energized culture focused
Job Source: Bionova Scientific IncLivermore, CA, United States
The IT Support Manager is a critical role responsible for overseeing and managing the IT support team, including service desk and desktop support functions. This role is focused on ensuring efficient and effective resolution of IT issues, enhancing user support, and aligning IT support services with the organization's objectives.
Key Responsibilities:
Leadership and Team Management:
Lead and mentor the IT support team, promoting a collaborative and efficient work environment.
Conduct performance evaluations and provide professional development opportunities.
IT Support and Service Desk Management:
Oversee IT service desk operations, ensuring effective resolution of IT issues and requests.
Manage IT support performance metrics and uphold service level agreements (SLAs).
Desktop and Software Support:
Handle maintenance, troubleshooting, and support for desktop hardware, software, and peripherals.
Coordinate the rollout of new desktop solutions and software updates.
Bank Equipment and Branch Hardware Support:
Ensure operational efficiency of bank-specific equipment, such as receipt printers and card readers.
Collaborate with vendors for support and maintenance of banking hardware.
Bank-wide IT Communications/Training:
Develop and execute communication strategies for IT-related updates and incidents.
Communicate effectively with all bank staff regarding IT matters.
Oversee written, online, and in-person training for IT topics.
Procedure and Work Instruction Management:
Create, maintain, and ensure adherence to IT-related procedures and work instructions.
Conduct regular reviews and updates of procedures to align with changing technologies and business needs.
Oversee reporting and counseling on procedural compliance and effectiveness.
Develop training materials and conduct sessions to educate staff on IT procedures and best practices.
Strategic Planning and Policy Implementation:
Formulate strategies to enhance IT support, communication, and procedural management.
Align IT operations with the banks overall strategies and objectives.
Vendor and Contract Management:
Manage relationships and contracts with IT vendors and service providers.
Incident and Problem Management:
Lead IT incident response and problem management processes.
Continuous Improvement:
Continuously evaluate and improve IT support processes, tools, communication strategies, and procedural frameworks.
Stay updated on industry best practices and technological advancements.
Qualifications:
Bachelors degree in Information Technology, Computer Science, or related field.
At least 5 years of experience in IT support, including leadership roles.
Experience in banking equipment support and IT procedural management.
Knowledge of IT service management principles and best practices.
Strong leadership, communication, and problem-solving skills.
Additional Skills:
ITIL, Microsoft, or related certifications are advantageous.
Ability to multitask in a dynamic environment.
Strong organizational and project management skills.
Work Environment:
Full-time role with occasional need for after-hours support and potential local travel.
Conclusion:
The IT Support Manager is essential for maintaining the efficiency and effectiveness of IT support services. This position requires a combination of technical knowledge, leadership acumen, and strategic planning to ensure that the IT support team meets the evolving needs of the organization.
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Email Alert for IT Support Manager jobs in Livermore, CA, United States
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