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Carollo Engineers
Walnut Creek, CA, United States
Overview Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking anInformation Technology Support Technicianto help with proivding support to our end-users as well as a variety of day to day IT Support tasks. At
Job Source: Carollo EngineersSunbelt Controls
Pleasanton, CA, United States
Job Description JOB SUMMARY This position requires the individual to work closely with our DevOps team to deploy and maintain Sunbelt Controls developed products in the most effective and efficient manner possible. As part of our team, you will participate in the design/development & maintenance of leading-edge technologies to build new business
Job Source: Sunbelt ControlsAMS.NET, part of MGT
Livermore, CA, United States
Network Support Specialist - Livermore, CA We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able
Job Source: AMS.NET, part of MGTSunbelt Controls
Pleasanton, CA, United States
Job Description JOB SUMMARY This position requires the individual to work closely with our DevOps team to deploy and maintain Sunbelt Controls developed products in the most effective and efficient manner possible. As part of our team, you will participate in the design/development & maintenance of leading-edge technologies to build new business
Job Source: Sunbelt ControlsMETA
Fremont, CA, United States
Summary: Meta is seeking a forward thinking leader with advanced technical and operational expertise to join the Edge & Network Service (ENS) Operations team. In this role, you will oversee a portfolio of vendors and lead initiatives to improve reliability, efficiency, and risk management in one of the most dynamic fast-paced networks in the world
Job Source: METAams
Livermore, CA, United States
Network Support Specialist - Livermore, CA We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able
Job Source: amsAMS.NET
Livermore, CA, United States
Network Support Specialist – Livermore, CA We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able
Job Source: AMS.NETAMS.NET
Livermore, CA, United States
Network Support Specialist - Livermore, CA We are currently searching for an experienced Network Support Specialist to join our technical Support team. The ideal candidate will have significant experience with WAN/LAN, VPN, Enterprise Wireless and other networking technologies. We are looking for someone who is motivated, detail-oriented, and able
Job Source: AMS.NETFremont, CA, United States
Job Summary:
The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.
Essential Responsibilities:
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.
Supports efforts to analyze and prioritize incoming requests and alerts.
Follows procedures for incident escalation and notification to leadership.
Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).
Resolves non-complex problems and attempts to resolve complex problems.
Follows and supports the development of standard operating procedures.
Supports tracking and documentation of details of problems, status of service requests, and resolutions.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Supports the documentation of workarounds for problem records and changes to proactive processes.
Reviews information (e.g., procedures, installation, configuration) related to new technology.
Provides the knowledge repository for routine and moderately complex technical support.
Supports the execution of disaster recovery and business continuity processes and events.
Minimum Qualifications:
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment.
Additional Requirements:
COMPANY: KAISER
TITLE: IT Support Technician Network/Telephony
LOCATION: Fremont, California
REQNUMBER: 1196464
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Email Alert for IT Support Technician Network/Telephony jobs in Fremont, CA, United States
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