Network Support Engineer

Pleasanton, CA, United States

Job Description

JOB SUMMARY

This position requires the individual to work closely with our DevOps team to deploy and maintain Sunbelt Controls developed products in the most effective and efficient manner possible. As part of our team, you will participate in the design/development & maintenance of leading-edge technologies to build new business opportunities helping push Sunbelt Controls to be the leader in our industry. This position also requires a high level of experience with computer hardware, network hardware, industry standard software and strong IT/OT architecture knowledge, as well as an understanding of how to set up and maintain VPNs. In this position, you will interact with Sunbelt Controls project team members, customers and end users to help ensure our cybersecurity best practices are implemented and followed.

Essential Functions

Work with Sunbelt Controls Development team to make sure that all OT hardware and software deployment are up to date and fully configured per our standards

Work directly with senior Systems Software Engineers and Developers to find more efficiencies in the deployment process

Implement and maintain inventory of all service supported customers, installed hardware and license agreements

Responsible for “On boarding” & “Off boarding” all new hardware in our central management system, Palo Alto Networks Panorama

Will ensure proper access for all Sunbelt Controls employees by region and end users on a case-by-case basis

Provide initial support for employees and customers with remote access issues. Escalate support as needed

Responsible for ordering and maintaining a fleet of cellular devices providing internet access to our customers and large construction projects

Work closely with telecom department to ensure projects and customers are charged appropriately for monthly cellular usage.

Schedule security patches and updates. Communicate when critical patches or updates will be deployed

Work closely with our vendors to make sure that all RMAs and replacement units are tracked

Regularly test our deployments for vulnerabilities and report findings

Communicates effectively with other team members regarding project issues, obstacles, and information needs

Responsible for coaching, mentoring and development of junior level administrators

Completes other duties as assigned by direct supervisor and/or department management team

Education And Experience

Associates degree in a computer related technical field or 2-3 years of related work experience in computer networking. Bachelor’s degree in Computer Science is preferred

Must have strong understanding of network architecture, TCP/IP, subnetworkingand VLAN management

Must be highly organized and possess the ability to work in a high paced environment

Has the ability to operate independently and autonomously and yet possesses the discretionary judgment to know when it is appropriate to consult with others in the organization

Must possess a valid California driver’s license

Ability to execute their work to ensure high customer satisfaction and the highest quality deliverable

Demonstrates an ability to delegate basic and/or “stretch” tasks to less experienced staff and assign resources correctly to diagnose/address issues

Excellent oral, written and interpersonal skills are a requirement of this position.

Desired Experience

Familiarity with one or more of the following languages: Python, C/C++, Java, Go, R or .NET

Familiarity with Palo Alto Networks admin UI and/or CLI

Certification from Palo Alto Networks: PCCET, PCNSA or PCNSE

Familiarity with Aruba OS or comfortable with Aruba CLI

Familiarity with Linux operating systems and basic commands

Familiarity with SSL Certificates in the context of web servers or proxy managers

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and stand, use hands to operate computer keyboard and telephone, talk and hear.

Lift and/or move up to 50 lbs. occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10lbs. of force constantly to move objects.

Competitive Wages

$31.25 to $45.67 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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About Us

Sunbelt Controls is a premier provider of building automation system solutions and services for a wide portfolio of clients across the Western United States. We provide BAS solutions that are comprehensive, ranging from new construction installation and system retrofits to preventative service, data analytics and fault detection diagnostics. We lead the industry with building control products and solutions that reduce energy and operational cost across several vertical markets, including office buildings, data centers, healthcare, education, and biotech/pharmaceutical.

We deliver value to our clients by utilizing emerging technologies to create smarter buildings through our professional solutions, services, experiences, and ingenuity. Our employees are comprised of intelligent, dedicated, and entrepreneurial team members who put customers first and enjoy what they do. We believe there is a better way… to grow professionally, to partner and deliver a project. If you are ready for new challenges and new opportunities, come join our team!

What's great about working at Sunbelt Controls is that we’re a big enough company to be a leader in Automated Controls contracting in California, the Pacific Northwest, and the Southwest U.S., but as a 100% employee-owned ESOP, we’re a private company with a family-oriented feel. Together, the employees of Sunbelt Controls are comprised of intelligent, dedicated, and entrepreneurial team members who put customers first and enjoy what they do.

SUNBELT CONTROLS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law.|Pay Transparency Nondiscrimination Provision

Sunbelt Controls will consider qualified applicants with criminal histories for employment.

At this time, Sunbelt Controls is unable to provide visa sponsorship.

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