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Fidelity Investments
Boston, MA, United States
Job Description: The Executive Support Analyst will provide dedicated, technology, productivity, and collaboration support and services to Fidelity's Senior Leadership team and Board of Trustees. As a member of the team, you must be adaptive to change, thrive in a constantly evolving agile organization, and be an advocate for your customers. If yo
Job Source: Fidelity InvestmentsMorgan Stanley
Boston
Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with more than 40 years of history, a presence in 24 countries, and a total of $1.5 trillion in assets under management as of March 31, 2024. MSIM strives to provide outstanding long-term investment performanc
Job Source: Morgan StanleyTalbots
Hingham, MA, United States
The Sr. Analyst - Executive IT Services ,provides concierge-level desktop and mobile support to empower Talbots executives and their executive admins to work optimally. This highly visible role must meet enhanced service levels including 24/7 availability to resolve issues and answer questions with best-in-class customer service. This person must b
Job Source: TalbotsFord Motor Company
Boston, MA, United States
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today? Our Marketing, Sales & Service organization advances Ford’s reputation as a visionary vehicle and mobility services com
Job Source: Ford Motor CompanyFidelity TalentSource LLC
Boston, MA, United States
Job Description: The Group Quantitative Research and Investing (QRI) is an investments and research division within Asset Management at Fidelity. We are responsible for the management and development of quantitative and hybrid quant/fundamental investment strategies and solutions while providing high quality quantitative, data-driven support to F
Job Source: Fidelity TalentSource LLCDiverse Lynx
Canton, MA, United States
Role : Business Support Analyst Location: Canton, MA(Onsite) Duration: Full-time Job Description Must Have Technical/Functional Skills • Experience in working on Clinical, EDI, Claims • In deep knowledge in Healthcare Payers system • Experience in working on UM & CM clinical system • Experience in working on all EDI transitions (270, 272, 8
Job Source: Diverse Lynxrecruiterboom
Boston, MA, United States
About the job IT Support Analyst We are looking for an IT Analyst to design and implement functional and cost-efficient IT systems. IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent
Job Source: recruiterboomOracle
Burlington, MA, United States
Job Description Join us in making a significant impact within the Oracle Health Support organization! As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues related to their patient portals, utilizing both phone and electronic channels. Your primary focus will be on delivering exceptional su
Job Source: OracleBoston, MA, United States
Job Description:
The Executive Support Analyst will provide dedicated, technology, productivity, and collaboration support and services to Fidelity's Senior Leadership team and Board of Trustees. As a member of the team, you must be adaptive to change, thrive in a constantly evolving agile organization, and be an advocate for your customers. If you have the experience, expertise and enjoy delivering for your clients, a career in High Touch Services at Fidelity may be right for you!
In this role, you will work with a team of dedicated executive support analysts providing rapid response support for senior leaders by:
Providing associate IT concierge level support and services for associates in the office, at home or on the road by resolving moderately sophisticated to highly complex technical issues and problems.
Providing remote and onsite board of trustee meeting support. Provide in room and virtual video conferencing support for meeting execution.
Balancing multiple requests and successfully adapt to change with short notice and a positive demeanor.
Actively collaborate with your peers and 3rd level support teams and across the organization to correct issues and identify innovative technology solutions.
Providing 24x7 after-hours support every 5th week as part of team responsibilities.
Support IT projects, including but not limited to annual hardware and software lifecycle activities, product testing, migrations and delivery, offsite event support, home office support, etc.
The Expertise You Have and The Skills You Bring 3-5 years supporting end user platforms and tools, solve Windows 11, O365, MacOS, Zoom, iOS, virtual and cloud solutions.
Microsoft "Modern Desktop" certification preferred or within 12 months.
Demonstrate outstanding customer service, communication skills and executive presence.
Comfortable working directly with senior level executives. Demonstrate an ability to encourage trust and maintain confidentiality with your clients by delivering technical solutions using professional written and oral communication skills.
Highly proficient installing, resolving, and supporting Windows based laptops, MacBook's, PCs, Azure cloud desktops, iPads, and business critical applications for Executives in large, multi-location, corporate environment via 1:1 desk side visit, phone, chat and/or remote.
Highly proficient supporting Windows 10,11, MacOS, Office365, Azure AD
Experience with Zoom video conferencing, providing in person multi-site video conferencing meeting support and hardware support.
Solid ability to support mobile devices iOS, iPadOS and Android operating systems.
Work independently, with minimal mentorship. Tackle key issues using partial or conflicting data and pattern recognition. Take a broad perspective on problems to identify and detail new, less obvious solutions.
Clear and innovative problem solver, with strong collaboration and communications skills.
Highly proficient with the following products and platforms: MS Intune, MS Azure, AWS, AD, O365, iOS, MacOS
Certifications:
Category:
Information Technology
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Email Alert for Executive Support Analyst, High Touch Services jobs in Boston, MA, United States
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