IT Support Analyst
Boston, MA, United States
About the job IT Support Analyst
We are looking for an IT Analyst to design and implement functional and cost-efficient IT systems.
IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects, wed like to meet you.
Your goal will be to leverage tech solutions to meet organizational needs.
Responsibilities
Communicate with stakeholders to understand their requirements
Develop and analyze functional specifications
Design efficient IT systems to meet business and technology needs
Coordinate developers to build and implement technology solutions
Integrate multiple systems and reconcile needs of different teams
Gather feedback from end users about system performance
Plan and oversee projects (e.g. upgrades, hardware/software installations)
Provide advice and technical training
Keep abreast of technology trends and developments
Requirements and skills
Proven experience as an IT Analyst, IT Consultant or similar role
Experience in project management
Knowledge of databases, system security and troubleshooting
Understanding of business practices
Excellent communication skills
Analytical mindset
Problem-solving aptitude
BSc/BA in Computer Science, Engineering or a related field
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