Support Analyst

Burlington, MA, United States

Job Description

Join us in making a significant impact within the Oracle Health Support organization!

As a valued member of our Support team, you'll play a crucial role in assisting patients with resolving issues related to their patient portals, utilizing both phone and electronic channels. Your primary focus will be on delivering exceptional support, meeting predefined goals, using our Knowledge Base, creating product documentation, using web resources, and conducting testing to efficiently address concerns.

In this dynamic position, you'll provide timely guidance and resolution to patients across a spectrum of technical and non-technical challenges, ranging from product navigation to registration and account management.

Whether working remotely or in a call center environment, you'll serve as the frontline liaison between patients and our clients, fostering positive experiences and ensuring satisfaction!

As you grow in this role, you'll deepen your understanding of our core technologies and applications, becoming a trusted expert in specific product areas. While prior experience with Oracle products is beneficial, we welcome individuals eager to learn and adapt quickly.

Proficiency in operating systems, hardware, software, networking, and the interrelationships among these elements in customer environments is essential.

Outstanding communication skills, adept time management abilities, and a proven track record of collaboration are critical in this role. We're seeking individuals who are committed to customer success and have a passion for delivering excellence in every interaction!

If you're ready to make a meaningful impact on others and grow your skills within a supportive and dynamic environment, we invite you to apply to our Oracle Health Support team!

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Responsibilities

Basic Qualifications

At least 4 years total combined related work experience and completed higher education

High School Diploma

Preferred Qualifications

Bachelor's degree or equivalent relevant work experience

Expectations

Perform other responsibilities as assigned

Willing to work additional or irregular hours as needed and allowed by local regulations

Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $15.00 to $28.65 per hour; from $31,200 to $59,600 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer