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recruiterboom
Boston, MA, United States
About the job IT Support Analyst We are looking for an IT Analyst to design and implement functional and cost-efficient IT systems. IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent
Job Source: recruiterboomrecruiterboom
Boston, MA, United States
About the job IT Support Analyst We are looking for an IT Analyst to design and implement functional and cost-efficient IT systems. IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent
Job Source: recruiterboomArdelyx
Waltham, MA, United States
Description Ardelyx was founded with a mission to discover, develop and commercialize innovative, first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA(tenapanor) and XPHOZAH (tenapanor), as well as early-stage pipeline candidates. Purpose of the role: The IT
Job Source: ArdelyxArdelyx
Waltham, MA, United States
Purpose of the role: The IT Support Analyst is responsible for working with the employees of Ardelyx to ensure their Information Technology needs are met. He/she should help contribute as a member of the IT Service Desk team. This individual should be able to administer company cloud-based systems, IT equipment, and Zoom Conference room systems. Pr
Job Source: ArdelyxEliassen Group
Boston, MA, United States
Hybrid Role, must be local to Boston or New York City. Our industry-leading financial services client is seeeking a professional with 3-5 years of experience supporting portfolio management and trading function on Charles River Development (CRD). Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 cons
Job Source: Eliassen GroupSaxon Global
Boston, MA, United States
Apex Systems is a world class services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Apex has an opportunity for an Infra Application Support Analyst to join our team in a fast-paced Financial Services industry client on an exciting project! Role: Infra Application Sup
Job Source: Saxon GlobalEliassen Group
Boston
Job Description Job Description Hybrid Role, must be local to Boston or New York City. Our industry-leading financial services client is seeeking a professional with 3-5 years of experience supporting portfolio management and trading function on Charles River Development (CRD). Due to client requirement, applicants must be willing and able to wo
Job Source: Eliassen GroupJohn Hancock Life Insurance Company (USA
Boston, MA, United States
John Hancock Life Insurance Company (USA) is seeking a full-time Senior Support Analyst Job Duties: Responsible for seamless functioning of technology and applications for internal and external users. Duties include: Provide frontline support for software and peripherals including: performing user administration duties such as assisting with Servic
Job Source: John Hancock Life Insurance Company (USACanton, MA, United States
Role : Business Support Analyst
Location: Canton, MA(Onsite)
Duration: Full-time
Job Description
Must Have Technical/Functional Skills
• Experience in working on Clinical, EDI, Claims
• In deep knowledge in Healthcare Payers system
• Experience in working on UM & CM clinical system
• Experience in working on all EDI transitions (270, 272, 830 etc..)
• Experience in working on complex SQL
• Experience in any EDI tools like Edifects
• Experience in Production support handling Incident Management & Problem Management
• Experience in Trouble shotting and Root cause Analysis
• Experience in Application Monitoring and Batch job monitoring
• Good experience on Status reporting
• Strong analytical & communication skill
Experience Required Experience working in production support (L2 support)
Roles & Responsibilities
• Provide L2 application production support. Execute on predefined and routine tasks from business and IT teams, recurring tasks, and manual processes. Additional responsibilities include:
• Execution of service requests
• Project and enhancement handoff procedures for Production Support
• Outage planning & coverage
• System, application, and database job cycle monitoring
• Supporting releases for applications and data
• Participation in IT governance meetings and activities including change management, risk management, release management, disaster recovery, IT on point, etc.
• Provide incident management services to restore normal service operations while minimizing impact to business operations. This will include the following services:
• Conducting analysis, troubleshooting, and resolving incidents opened for Production Application systems
• Status Communication for users and key stakeholders
• Final Resolution Messaging for Senior Leadership
• Coordination with other teams to troubleshoot and resolve issues
• Conducting the Critical Incident Response process and communication
• Incident prioritization
• Escalation workflows and timelines
• Maintaining Service Level Agreements with business partners
Supporting ongoing documentation maintained within Point32Health systems and tools, including creation and periodic review of knowledgebase articles
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Email Alert for Support Analyst jobs in Canton, MA, United States
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