Director of Operations

Philadelphia, PA, United States

Hoffman Design Group’s purpose is to leave people and their environments in a better place than we found them.

Mission Statement Hoffman Design Group creates environments that focus energy and unlock human potential. We are the go-to company for transforming Philadelphian’s work, play, and life environments. We provide environmentally sensitive horticultural displays and designs that totally delight people as they progress through their day-to-day lives. Our innovative design concepts, attention to detail, and seamless customer care are the envy of service companies everywhere.

Part I: Summary Description The Operations Coordinator is responsible for ensuring increasing levels of customer and HDG team member satisfaction while improving the overall efficiency of operations and achieving the financial and non-financial goals set forth by the leadership team. The Operations Coordinator will have different areas of focus depending on the department they work in.

General

Resolve customer issues with team

Execute job site and/or product inspections and resolve any problems quickly, providing feedback to team members as needed

Develop and maintain strong interpersonal relationships with colleagues and clients.

Participate in hiring and training new team members in accordance with HDG purpose, values, and vision

Motivate, coach, and mentor team members, help create and hold accountable to achieving goals, monitor morale

Promote high standards for customer service

Enforce company policies and procedures

Supply staff uniforms

Develop and maintain production goals and labor projections based on company budgets

Take a proactive role in helping formulate future visions and goals for the organization

Active membership on the leadership team

Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives

Assist managing director with additional projects and add insight to any potential decisions being made that may affect the company and it’s employees

Create and maintain SOP documents

Work with AR resolving payment issues

Follow up with AR on billing

Operations

Ensure that the day to day operations of the landscape services department are effectively and efficiently coordinated within the appropriate framework

Ensure the day to day floral deliveries are effectively and efficiently coordinated within the

appropriate framework

Plan and schedule work crews for interior and exterior landscape installations, participating in those installations as necessary

Plan and schedule materials for landscape services and display installations

Plan and coordinate special services including pesticide applications and pruning, participating in those installations as necessary

Plan efficient technician routes, keeping them updated as changes occur

Plan and execute purchasing and scheduling of repetitive interior landscape material rotations

Pull, prep, clean, and stage materials and supplies for the next day’s work new installations

Tag plant material for replacements

Maintenance of warehouse plants, schedule maintenance of exterior yard plants, and entrance displays

Participate in vendor negotiations to ensure product relevance and cost efficiency

Cover maintenance technician routes when necessary

Assist in Floral department when needed

Organize and plan space for reduction and/or new facilities

Help in other departments as needed

Facility

Open and close building each day

Receive, check in, and organize all incoming shipments

Organize and maintain upkeep of warehouse including storage of holiday product, display pieces, plants, containers, supplies, and tools

Supervise warehouse safety and cleanliness, participating as necessary

Schedule facility needs including light bulbs, repairs, services, and coordinating repairs that require landlord’s work or approval

Supervise organization of garage area and loading dock area, coordinating with neighbor as needed

Supervise vehicle maintenance including safety; coordinating preventative and repair services; keeping clean and stocked

Oversee trash pick-ups and coordinate extra services as needed

Perform general renovations to facility as needed including painting and carpentry projects

Part III: Qualifications Must be motivated and knowledgeable of landscape industry plants and materials and have an appropriate business demeanor to meet clients and assess their needs

Excellent interpersonal and negotiating skills

Strong organizational skills and attention to detail

Excellent communication skills, both written and verbal

Must possess strong organizational skills, prepare schedules, estimates, and purchasing plans

Ability to work well under pressure

Ability to work autonomously

Ability to make sound business and financial decisions

Knowledge of Microsoft Office programs

May need to be available to work some nights and weekends

Part IV: Education and Experience Higher education in business or operations field preferred

Landscape operations experience, minimum 5 years preferred

Leadership experience of a B2B company, preferred

Part V: Certificates, Licenses, Registrations Must have valid Driver’s License and be in possession of it at all times

Personal vehicle must be fully insured

Part VI: Physical Demands and Work Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Standing and/or sitting for extended periods of time

Working on a computer for periods of time

Walking and driving for periods of time

Moderate to heavy lifting of boxes and props up to 50 pounds

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