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iQuor
Charlotte, NC, United States
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like f
Job Source: iQuorBI-Tek LLC
Charlotte, NC, United States
Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance BI-Tek develops, implements, and supports software used by local government agencies in the management of real estate and personal property appraisal, taxation, and tax collection. We’re currently
Job Source: BI-Tek LLCWatsco
Charlotte, NC, United States
Here is what you will be doing as part of the team: Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling specia
Job Source: WatscoSHI
Charlotte
**Job Summary** The Technical Support Lead will oversee IT Support, AV, and Desktop support, including installation, configuration, maintenance, troubleshooting, user support, system updates, collaboration, documentation, vendor coordination, and event support. The ideal candidate should have technical expertise in desktop support, AV systems, and
Job Source: SHIGong
Charlotte, NC, United States
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated pl
Job Source: Gongsimatec inc
Charlotte, NC, United States
Company Description simatec is an independent family-owned enterprise that specializes in the development and production of innovative solutions for the fitting, dismounting, and maintenance of bearings. With 25 years of outstanding achievements, simatec simplifies complex operations and reduces the maintenance effort of machines worldwide. Their n
Job Source: simatec incSHI GmbH
Charlotte, NC, United States
Job Summary The Technical Support Lead will oversee IT Support, AV, and Desktop support, including installation, configuration, maintenance, troubleshooting, user support, system updates, collaboration, documentation, vendor coordination, and event support. The ideal candidate should have technical expertise in desktop support, AV systems, and net
Job Source: SHI GmbHAscendum Machinery
Huntersville, NC, United States
POSITION SUMMARY : The Technical Sales Support Specialist will be responsible for supporting the sales team in managing and coordinating maintenance on equipment/attachment inventory, working with sales and service at branch locations to collaborate on maintenance/repairs needed. Handling new products, and various other responsibilities related to
Job Source: Ascendum MachineryCharlotte, NC, United States
Job Description
Who are we?
At Luxer One, we're committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.
Job Description:
The Luxer One Customer Success team is actively seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Technical Support Representative to join our expanding department. We are looking for someone who thrives in phone-based interactions, excels in de-escalation, and consistently delivers a world-class customer experience. In this role, you will be pivotal in providing comprehensive technical support to property management staff and Field Technicians, addressing issues related to power, internet connectivity, and hardware. Join us in ensuring our customers receive dependable, flawless long term solutions every time.
Responsibilities:
Handle inbound/outbound calls and emails from property managers and field technicians
Conduct remote troubleshooting of Luxer One systems using specialized tools
Manage tickets from initiation to resolution, ensuring timely follow-up and achieving first call resolution
Collaborate on special projects as directed by management
Assist field technicians with technical inquiries during system repairs
Identify root causes of technical issues, propose long term solutions, and implement permanent fixes in locker systems
Coordinate field technician visits, including parts shipment and job scope creation
Work collaboratively within a team to manage daily workload and priorities
Requirements
Who You Are: 1-3 years of call center technical customer service experience
Experience with managing a high volume of calls/tickets on a daily basis.
Proficient in the iOS/OS ecosystem
Exceptional verbal and written communication skills
CompTIA A+/Network+ or equivalent certification.
Strong troubleshooting, problem-solving, and multitasking abilities
Enthusiastic, driven, and quick to adapt to new technologies in a fast-paced environment
Excellent time management skills with a proactive, solution-oriented mindset
Ability to research and absorb information while engaging with clients
Positive attitude, self-starter, adaptable, and empathetic
Benefits
You'll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. Earlier this year, we launched a career ladder to accelerate your growth even faster!
As "Luxens", we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees. Medical, Dental and Vision Insurance
Generous Bonus plan
Accrued Paid Sick Leave
Accrued PTO to relax, recharge, and rest
Holiday Pay
Floating Holiday
401K with employer match
Tuition reimbursement
Employee Assistance Program
Wellness Credit
Life Insurance
Internet Assistance
Employee Discounts
Hybrid Work Schedule
Email Alert for Technical Support Representative jobs in Charlotte, NC, United States
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