Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Microsoft
Charlotte, NC, United States
Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. Technical Support Engineer provides technical support to customers, partners, field
Job Source: MicrosoftSalesforce
Charlotte, NC, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help compani
Job Source: SalesforcePalo Alto Networks
Charlotte, NC, United States
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things
Job Source: Palo Alto NetworksBrightSpeed
Charlotte, NC, United States
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic
Job Source: BrightSpeedBrightSpeed
Charlotte, NC, United States
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic tech
Job Source: BrightSpeedBrightspeed
Charlotte
Job Description Job Description Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the u
Job Source: BrightspeedSHI
Charlotte
**Job Summary** The Technical Support Lead will oversee IT Support, AV, and Desktop support, including installation, configuration, maintenance, troubleshooting, user support, system updates, collaboration, documentation, vendor coordination, and event support. The ideal candidate should have technical expertise in desktop support, AV systems, and
Job Source: SHICivicEye
Charlotte, NC, United States
JOB SUMMARY CivicEye delivers modern, easy-to-use cloud software for communities and law enforcement that helps to save lives and increase security. The company combines a deep understanding of law enforcement and public safety with an unrivaled technology platform, bringing powerful and easy-to-use solutions to law enforcement, drug control, pros
Job Source: CivicEyeCharlotte, NC, United States
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io .
As a Technical Support Engineer, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Engineers are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term. We are seeking someone located near our Atlanta hub.
RESPONSIBILITIES
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Master Gong product(s) and provide integration expertise for 3rd party solutions, including: telephony systems, web conferencing, Salesforce, and API usage.
Build internal relationships and collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds and keep stakeholders informed every step of the way.
This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools).
QUALIFICATIONS Experienced Technical Support Engineer (2-4 years of experience) interested in going above and beyond for customers to create #ravingfans
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment
Creative, resourceful, detail-oriented and well organized
Proven track record of demonstrated ability to deep dive and find solutions
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages.
PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $73,800-$86,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
#LI-AM1
#J-18808-Ljbffr
Email Alert for Technical Support Engineer jobs in Charlotte, NC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.