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BlueTriton Brands
Charlotte
BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting
Job Source: BlueTriton BrandsUSAA
Charlotte
**Why USAA?** Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great exper
Job Source: USAAMicrosoft
Charlotte, NC, United States
Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. Technical Support Engineer provides technical support to customers, partners, field
Job Source: MicrosoftSHI GmbH
Charlotte, NC, United States
Job Summary The Technical Support Lead will oversee IT Support, AV, and Desktop support, including installation, configuration, maintenance, troubleshooting, user support, system updates, collaboration, documentation, vendor coordination, and event support. The ideal candidate should have technical expertise in desktop support, AV systems, and net
Job Source: SHI GmbHBI-Tek LLC
Charlotte, NC, United States
Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance BI-Tek develops, implements, and supports software used by local government agencies in the management of real estate and personal property appraisal, taxation, and tax collection. We’re currently
Job Source: BI-Tek LLCLuxer One Zoho
Charlotte, NC, United States
Job Description Who are we? At Luxer One, we're committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices,
Job Source: Luxer One ZohoGong
Charlotte, NC, United States
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated pl
Job Source: GongCivicEye
Charlotte, NC, United States
JOB SUMMARY CivicEye delivers modern, easy-to-use cloud software for communities and law enforcement that helps to save lives and increase security. The company combines a deep understanding of law enforcement and public safety with an unrivaled technology platform, bringing powerful and easy-to-use solutions to law enforcement, drug control, pros
Job Source: CivicEyeCharlotte
**Job Summary**
The Technical Support Lead will oversee IT Support, AV, and Desktop support, including installation, configuration, maintenance, troubleshooting, user support, system updates, collaboration, documentation, vendor coordination, and event support. The ideal candidate should have technical expertise in desktop support, AV systems, and network troubleshooting, strong problem-solving and communication skills, adaptability, time management, and relevant IT and AV certifications.
This role is required to report to the Charlotte, NC office as determined by management.
**About Us**
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy:
+ Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
+ Continuous professional growth and leadership opportunities.
+ Health, wellness, and financial benefits to offer peace of mind to you and your family.
+ World-class facilities and the technology you need to thrive – in our offices or yours.
**Responsibilities**
Include, but are not limited to:
+ **Installation and Configuration** : Set up and configure desktop computers, AV equipment, and software applications as per organizational standards.
+ **Maintenance and Troubleshooting** : Perform routine maintenance, diagnose, and troubleshoot hardware, software, and AV system issues.
+ **Support and Training** : Provide technical support to end-users, assisting them with desktop, AV, and connectivity issues. Offer training and guidance on the use of AV and IT equipment.
+ **System Updates** : Keep systems up-to-date with the latest patches and updates for operating systems and other critical software.
+ **Collaboration** : Work closely with IT and AV teams to coordinate on projects, events, and support activities.
+ **Documentation** : Maintain accurate records of installations, issues, and resolutions for future reference and compliance.
+ **Vendor Coordination** : Liaise with vendors for the procurement of AV equipment and manage service contracts.
+ **Event Support** : Provide on-site support for events, ensuring all AV equipment operates smoothly and meets the event’s requirements.
**Qualifications**
+ Bachelor’s degree or experience supporting VIP, “C” suite executives.
+ 3+ years in an IT Support Role required
+ 3+ years of Desktop, AV, and IT Support Experience required
+ Understanding of ITIL/ITSM foundation framework.
+ Must be versatile to support various mobile device OS and hardware.
**Required Skills**
+ **Technical Expertise** : Proficient in desktop support, AV systems, and network troubleshooting.
+ **Problem-Solving** : Strong analytical skills to resolve complex technical problems.
+ **Communication** : Excellent verbal and written communication skills to interact with team members and end-users.
+ **Adaptability** : Ability to adapt to changing technologies and learn new skills.
+ **Time Management** : Efficient in managing time and prioritizing tasks, especially when handling multiple support tickets or projects.
+ **Certifications** : Relevant certifications in IT and AV technologies are a plus.
**Unique Requirements**
+ The role may require flexibility in terms of location, with a combination of on-site and remote work.
+ Availability for after-hours support or during events may be necessary.
**Additional Information**
+ The estimated annual pay range for this position is $60,000 - $90,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
+ Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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**Job Locations** _US-NC-Charlotte_
**Requisition ID** _2024-17307_
**Approved Min (Total Target Comp)** _USD $60,000.00/Yr._
**Approved Max (Total Target Comp)** _USD $90,000.00/Yr._
**Compensation Structure** _Flat Base_
**Category** _Information Technology_
Email Alert for Technical Support Lead_ jobs in Charlotte
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