IT Help Desk Technician III_
Warren
Position Summary
The Help Desk Technician III will ensure all requests and tickets are prioritized, addressed, and resolved within the required timelines.
Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position.
Duties & Responsibilities
+ Monitor and manage tickets and requests from users.
+ Ensure required timelines are met for each request/ticket.
+ Provide metrics and status on help desk activities.
+ Provide technical support for the full range of IT tickets and requests from users.
+ Ensure performance requirements are met.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
+ Bachelor's degree in an IT-related field preferred
+ Minimum five (5) years of related experience
+ DoD 8570 IAT Level II certification required
Skill & Certification Requirements
+ CompTIA Security+
+ Help Desk
+ Trouble Ticketing Software
+ Extensive IT help desk/service desk support experience, including support for Microsoft environments and computer, laptop, printer, and mobile device support
+ LCI is an Equal Opportunity Employer Veteran/Disabled
Desired Skills:
- 8570 compliant certification is required to be able to start and must be obtained prior to a hire date.
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite.
Work Schedules: Schedules range from standard 40 hours over a five-day work week. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 5x8 hour day, 2 days off per week
Pay Rate:
The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, or Washington is $55,000 - $100,000. Please note that the salary information is a general guideline only. Leader Communications considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is not an incentive plan eligible.
Leader Communications, Inc is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
+ Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]