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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: ApitureKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.SADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAAlarm.com
Austin, TX, United States
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market. We are looking for a Customer Su
Job Source: Alarm.comElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekSpyCloud
Austin, TX, United States
Austin TX Job Description/Summary: The Customer Success Manager maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship management ro
Job Source: SpyCloudApixio
Austin, TX, United States
Who We Are At the intersection of health plans and providers, Apixio and ClaimLogiq are creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.The combination brings together healthcare expertise, AI/machine lear
Job Source: ApixioPlanview GmbH, Software & Consulting
Austin, TX, United States
Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We prov
Job Source: Planview GmbH, Software & ConsultingAustin, TX, United States
Fox is looking for someone who can help manage a growing list of clients. We are deploying some of the most flexible robot automation into existing warehouses and are growing fast to keep up with very high demand.
As a Customer Success Manager of Fox Robotics you will ensure we are delivering value to our customers. You will be laser-focused on post-sale activities. This role is required to nurture the existing relationship with the book of business provided to them and in turn, bring more value to Fox by expanding new business inside the current book. You'll also collect customer feedback to help inform product and engineering decisions.
What you'll need :
Bachelor's Degree in a technical field or equivalent work experience.
2+ years of customer facing experience in a Warehouse/3PL logistics/supply chain framework and/or logistics operations experience.
2+ years of project management experience
Ability to communicate technical/complex information both verbally and in writing.
Detail oriented and observant
Responsible and reliable
Professionalism and integrity to communicate and work with employees at all levels of the organization
High degree of personal integrity and a willingness to accept accountability
High-level account management
A bias for action and an ability to solve problems independently and in customer settings.
Strong communication skills to collaborate effectively with internal and external teams.
Perform multiple tasks concurrently and respond to emergency situations effectively.
Willingness to travel (30-50 percent of the time)
What you'll do:
Develop a deep understanding of the Fox Autonomous Forklift; you will be a product expert
Lead informative weekly customer meetings and check-ins with existing and new customers
Observe installations, identify areas of improvement and take corrective action
Travel to customer sites as needed (30-50% travel)
Support operations on a day-to-day basis at Fox Robotics customer sites to ensure the smooth operations of robots on-site by working hand-in-hand with customers.
Manage customer delight within deployment period and beyond.
Serve as the point of contact for escalated technical issues between (Robotics Software, Hardware, IT and Technical Support Teams, Engineering and Customer Success).
Help coordinate and perform on-site infrastructure, robot and software set-up and support during initial system deployment of our proprietary e-commerce fulfillment solution.
Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.
Prepare status reports by gathering, analyzing, and summarizing relevant information.
Conduct post-project evaluation and identify successful and unsuccessful project elements.
Strive for continuous improvement to improve service and support operations.
Scale up system to meet the growing needs of the customer.
Produce audits and customer aging reports to leads
Report on tracked metrics and analytics for the robot's performance
Nice to have:
Supply Chain experience
Logistics/Warehouse experience
Robotics experience
Sales experience
Start up experience
What's in it for you:
Work with robots every day
Experience rapid career growth inside a rapidly growing startup
Build relationships with key customers in warehouse automation
Competitive salary
Stock options
Unlimited PTO
Fully-covered healthcare
401k
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
More About Fox Robotics
We make robots that work.
We envision a world where robots serve as a human multiplier for dull and dangerous work. The warehousing industry sees more than 52,000 cases of injuries every year in the US. Our first product is an automated trailer unloader (forklift) that quickly demonstrates measurable value to our customers by both improving efficiency while also increasing safety.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer Success Manager jobs in Austin, TX, United States
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