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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: ApitureSADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.Apixio
Austin, TX, United States
Who We Are At the intersection of health plans and providers, Apixio and ClaimLogiq are creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.The combination brings together healthcare expertise, AI/machine lear
Job Source: ApixioPlanview GmbH, Software & Consulting
Austin, TX, United States
Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We prov
Job Source: Planview GmbH, Software & ConsultingSpyCloud
Austin, TX, United States
Austin TX Job Description/Summary: The Customer Success Manager maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship management ro
Job Source: SpyCloudKahoot! group
Austin, TX, United States
Join the Kahoot! team as a Customer Success Manager and be part of our mission to make learning awesome! As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers The Customer Success Manager reports to the Team lead Customer Success and will work with amazing colleagues at our off
Job Source: Kahoot! groupAlarm.com
Austin, TX, United States
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market. We are looking for a Customer Su
Job Source: Alarm.comAustin, TX, United States
DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team , who will ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription.
As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead our customers step by step during the onboarding and ongoing process. Your main goal is to build strong relationships with SMB customers, while making sure they are satisfied with the product, maintain high retention, and maximize expansion opportunities.
Your day-to-day includes: you will be responsible to lead and do the implementation process, at a hands-on level, leading training sessions, and making sure the customer is satisfied with the solution and process.
Your day-to-day will include:
Managing a large portfolio of SMB customers, in different stages in their journey.
Leading customer meetings on a daily basis, training sessions, QBRs, follow-ups and more.
Understanding customers' business objectives and proactively identifying opportunities to drive value and ROI.
Serving as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
Collaborating with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
Identifying upsell and expansion opportunities within existing accounts, working closely with the Sales team.
Requirements:
To succeed as a Customer Success Manager, we expect you to:
Have 3+ years of proven experience as a Customer Success Manager from Saas companies - is a must
Have an excellent customer-facing approach with fluent communication skills (verbal and written).
Feel comfortable leading workshops and technical training sessions
Have proven hands-on experience with leading onboarding and implementation processes
Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot)
Have good understanding of sales and business processes
Act as the trusted advisor in front of C-suite and senior levels
Have a "can-do" approach, great problem-solving and work-under-pressure ability
Love working in a dynamic and fast-paced environment
Experience with CPQ tools (an advantage)
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Customer Success Manager jobs in Austin, TX, United States
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