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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: ApitureSADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.ElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekAlarm.com
Austin, TX, United States
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market. We are looking for a Customer Su
Job Source: Alarm.comApixio
Austin, TX, United States
Who We Are At the intersection of health plans and providers, Apixio and ClaimLogiq are creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.The combination brings together healthcare expertise, AI/machine lear
Job Source: ApixioSpyCloud
Austin, TX, United States
Austin TX Job Description/Summary: The Customer Success Manager maintains a long-term relationship with SpyCloud's customers to gain an understanding of the customer's organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship management ro
Job Source: SpyCloudPlanview GmbH, Software & Consulting
Austin, TX, United States
Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We prov
Job Source: Planview GmbH, Software & ConsultingAustin, TX, United States
SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customers demand.
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts within the verticals team (healthcare, education, public sector) by helping our clients achieve success through the use of SailPoint’s product and services. This role is all about client satisfaction and is not a quota carrying sales position.
Within the first month:
You will be trained on internal SailPoint processes and products and join other CSMs on customer calls. Within 4-7 weeks, you will have customer introductions as the point of contact and familiarize yourself with different departments like support, product management, development, and sales on behalf of the customer. You will have demonstrated responsiveness and accountability to customers.
Within 3 months:
You will have received 1/3 or more of your book of business and have guided customers towards identity objectives through recurring touch point meetings. You will have gathered a high-level understanding of the product portfolio, the value proposition, and how customers are using products.
Within 1 year:
You will have successfully received your entire book of business and all accounts while identifying referenceable customers. You will have conducted executive business reviews for clients and identified and remediated accounts at risk of churn.
Description:
Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management
Develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ and IdentityNow solves those problems. Proactively share best practices
Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
Provide strategic updates on clients’ performance to SailPoint Senior Management; provide regular status updates to account teams and Sales Managers
Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
Ensure maintenance contract renewal
Requirements:
1-3 years of experience in a customer facing or customer success manager role, preferably with a SaaS product
Strong customer facing skills (executive presence, writing skills, phone skills) demonstrating a highly professional demeanor
Strong consulting skills with the ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
Communicate technical details to a non-technical audienceat all levels of an organization
Foster credibility with a technical audience
Set and communicate expectations; skill in mediating and resolving problems
Must be highly organized and able to prioritize and process a number of tasks concurrently with a sense of urgency and follow through
Build lasting relationships based on trust
Take ownership of customer issues and drives to resolution
Self-motivated, strong work ethic, creative, customer-centric personality
Education:
Bachelor’s degree or equivalent work experience
Travel:
Estimated from 10% to 25%
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Customer Success Manager jobs in Austin, TX, United States
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