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Garage Door Doctor
Indianapolis
Job Description Job Description We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and problem-solving abilities. If you enjoy i
Job Source: Garage Door DoctorCarrington
Westfield, IN, United States
Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current
Job Source: CarringtonGarage Door Doctor
Indianapolis, IN, United States
We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and problem-solving abilities. If you enjoy interacting with people and are ent
Job Source: Garage Door DoctorNow Courier
Indianapolis, IN, United States
Job DescriptionJob Description Principal Function: The Customer Support Specialist is responsible for providing customer service support, troubling shooting customer issues, utilizing service knowledge to drive recommendations, and escalates issues as necessary. Essential Duties and Responsibilities: Duties include, but are not limited to: Deli
Job Source: Now CourierNanosonics Inc
Indianapolis, IN, United States
Job DescriptionJob Description JOB SUMMARY - Customer Service Specialist Are you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new technology and following standard procedures? Nanosonics, Inc. is looki
Job Source: Nanosonics IncBangs Labs, Inc.
Fishers, IN, United States
Who We Are Ott Scientific The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized pr
Job Source: Bangs Labs, Inc.Bestaff
Indianapolis, IN, United States
Job DescriptionJob Description Job Overview: The Customer Service Administrator will be a key player in ensuring the smooth operation of our 3PL services. This role involves providing administrative support to the logistics team, managing documentation, and maintaining effective communication channels with clients, carriers, and Management. Resp
Job Source: BestaffFront Row Sales & Marketing
Carmel, IN, United States
Job DescriptionJob DescriptionCustomer Service Specialist Carmel, IN We are currently seeking a Customer Service Specialist to join our innovative and fast-growing Front Row Team. This Role is based in our Carmel, IN Office and offers a Hybrid Working Schedule. As a Customer Service Specialist, you play a critical role on our Customer Service Te
Job Source: Front Row Sales & MarketingWestfield, IN, United States
Job Description
Come join our amazing team and work a hybrid schedule!
The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.
What you'll do:
Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Knowledge of Fair Debt Collection Practices Act preferred.
Knowledge of relevant and industry-specific computer software packages preferred.
Basic negotiation skills.
Ability to understand problems and to collaborate and explore alternative solutions.
Ability to make decisions that have moderate impact on the immediate work unit.
Ability to organize thoughts and ideas into understandable terminology.
Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What you'll need: High school diploma or equivalent work experience.
Customer service/call center experience preferred, but not required.
Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
Bi-Lingual (Spanish) skillset preferred.
Hours Monday-Friday 9:30am - 6:30pm.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
EEO/AAP Employer
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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Customer Service Specialist, I jobs in Westfield, IN, United States
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