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Garage Door Doctor
Indianapolis
Job Description Job Description We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and problem-solving abilities. If you enjoy i
Job Source: Garage Door DoctorCarrington
Westfield, IN, United States
Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current
Job Source: CarringtonFront Row Sales & Marketing
Carmel, IN, United States
Job DescriptionJob DescriptionCustomer Service Specialist Carmel, IN We are currently seeking a Customer Service Specialist to join our innovative and fast-growing Front Row Team. This Role is based in our Carmel, IN Office and offers a Hybrid Working Schedule. As a Customer Service Specialist, you play a critical role on our Customer Service Te
Job Source: Front Row Sales & MarketingPfeiffer Vacuum Inc.
Indianapolis
Job Description Job Description SUMMARY The Customer Service Specialist is responsible for coordinating all sales and service activities as well as interacting with customers on a professional level. This position works closely with senior management and carries out responsibilities in the following functional areas: inside sales and service a
Job Source: Pfeiffer Vacuum Inc.Bestaff
Indianapolis, IN, United States
Job DescriptionJob Description Job Overview: The Customer Service Administrator will be a key player in ensuring the smooth operation of our 3PL services. This role involves providing administrative support to the logistics team, managing documentation, and maintaining effective communication channels with clients, carriers, and Management. Resp
Job Source: BestaffBangs Labs, Inc.
Fishers, IN, United States
Who We Are Ott Scientific The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized pr
Job Source: Bangs Labs, Inc.Pfeiffer Vacuum
Indianapolis, IN, United States
SUMMARY The Customer Service Specialist is responsible for coordinating all sales and service activities as well as interacting with customers on a professional level. This position works closely with senior management and carries out responsibilities in the following functional areas: inside sales and service administration. ESSENTIAL DUTIES AND
Job Source: Pfeiffer VacuumGarage Door Doctor
Indianapolis, IN, United States
We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and problem-solving abilities. If you enjoy interacting with people and are ent
Job Source: Garage Door DoctorIndianapolis, IN, United States
Job DescriptionJob Description
JOB SUMMARY - Customer Service Specialist
Are you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new technology and following standard procedures? Nanosonics, Inc. is looking to hire a full-time Customer Service Specialist to support our growing service operation. This position is focused on delivering world-class customer service to both our external and internal customers.
The Customer Service Specialist answers incoming calls to toll-free support telephone line, is a secondary point of customer contact (via email, phone, web links), is responsible for Sales Order data entry & processing, does Purchase Order vetting, assists customer support - efficiently coordinating resources from Service Repair Engineers/Technicians, Logistics, and internal/external resources, and provides administrative assistance in ERP system management.
RESPONSIBILITIES AND DUTIES
Audit open purchase orders, credit holds, and future orders to ensure orders are processed and accounts are established within required turn-around times.
Regular review of PO Matrix and ERP to identify outlier customer Purchase orders and ensure accurate order fulfillment.
Assists CS Manager with monthly reports and metrics, as defined by CS manager.
Direct incoming calls to appropriate individual/group
Respond to general customer inquiries regarding:
Purchase Order Status / Submissions
Maintain our internal Purchase Order and New Customer Account Matrix
Communicate with order fulfillment operation
Communicate with Sales Team regarding order fulfillment
Coordinate customers and service provisions for timely dispatch of purchased repair parts
Assist in Customer Relationship Management by providing timely and accurate customer support and service information.
Provide backup support for service/support activities
New Customer Account setup & maintenance: credit approval, tax exemption certificates, pricelist, parts-sales processing in ERP system.
Coordinate service support for service contracts.
Review customer Purchase Orders and complete vetting procedure to ensure timely and accurate order fulfillment
Other activities as assigned.
QUALIFICATIONS AND SKILLS
At least 2 years previous customer service experience.
Phone-based customer service and complaints-handling experience.
High level of computer skills, particularly in MS Office suite, and a good ability to learn new systems.
ERP (QAD) System usage & application. EDI/GHX order processing.
Sound communication and customer service skills.
Flexibility and adaptability to work within a progressive environment.
High attention to detail and strong organizational skills.
Willingness to take ownership and control of this role to drive positive outcomes.
Demonstrated ability to be a self-starter and to use initiative without being asked.
Ability to manage multiple email addresses/inboxes through MS Office Exchange
ERP & CRM System usage & application.
Strong problem solving & analytical skills.
Excels at time management with limited supervision
Able to safely lift 20 lbs.
At Nanosonics we embrace diversity and equal opportunity. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourage people from all backgrounds to apply.
Company DescriptionAt Nanosonics we embrace diversity and equal opportunity. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourage people from all backgrounds to apply.Company DescriptionAt Nanosonics we embrace diversity and equal opportunity. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourage people from all backgrounds to apply.
Customer Service Specialist jobs in Indianapolis, IN, United States
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