Client Services Specialist
Irving, TX, United States
Job Description
We have an opportunity for a Client Services Representative . You are the right person for the job if you are resourceful, love helping people, compassionate with customers, listen well, and are good at addressing customer inquiries regarding company services. Most of all, you represent the company well by delivering stellar service and enjoy providing resolution in a positive manner.
Responsibilities:
Provide customers with the highest levels of service and professionalism ensuring customer satisfaction
Act as a liaison between customers and management
Provide client account status or details via inbound or outbound calls
Research and resolve customer inquiries and request
Attend one-on-one feedback sessions on business performance and participate in team meetings
Participate, support and/or coordinate Customer Service, Marketing and other projects related to our Third Party business.
3+ years of business to business customer service experience
College courses or degree preferred.
Proficiency with Microsoft applications such as Word, Excel, and Power Point
Qualifications:
Qualifications
Qualifications
Knowledge, Skills and Abilities:
Strong analytical, organizational and problem solving skills.
Ability to resolve multifaceted issues that may require extensive research and complex decision making skills
Proven ability to develop professional relationships
Excellent verbal and written communication skills
Strong listening/comprehension skills
Proven track record showing a strong commitment to client services
Ability to be resourceful and proactive
Additional Information
WORKPLACE
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.
COMPENSATION
$24.70 - $26.40 per hour
All your information will be kept confidential according to EEO guidelines.
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