Client Services Specialist

Irving, TX, United States

Company Description

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world's leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

Job Description

This position proactively assists attendees, exhibitors, and staff for all events, both in the office and onsite. Assistance includes effective communication, review of registration, exhibitor service kit, exhibitor training, booth rules, and enforcement, as well as general show information. Also responsible for identifying and developing new programs and implementing better communication methods for customers.

Accountabilities

Responding to all customer communication within 24 business hours of receipt.

Customer communication via phone calls, voicemail, email, chat, and social media posts included.

Review event websites to ensure accuracy and usability for external and internal customers.

Diagnose and prescribe solutions to resolve customer concerns in a timely manner.

Assist internal teams and vendors in researching, identifying, and implementing new ideas and processes to assist and support customers.

Complete or create registrations using a variety of registration platforms.

Keep track of exhibitor schedules through verbal, electronic, or hard copy communications.

Work with operations teams to create customer pricing kits and establish pricing for customers.

Develop and manage exhibitor service kits for assigned events. Kits include exhibitors' services, vendors, and booth regulations.

Travel as requested to conferences, tradeshows, vendors, clients, etc. Travel is estimated at 25% annually.

Primary point of on-site contact within different disciplines including acting as a Floor Manager or a Registration Manager.

Other duties, incidental or regular, may be assigned at management's discretion.

Qualifications Minimum Associate Degree in Business or equivalent experience

Minimum 2 years of customer service experience, event coordination, or project management of exhibitors required

Intermediate computer skills required

Excellent oral and written communication required

Ability to communicate effectively with customers over email, phone, chat, or Face to Face - in person.

The pay range for this position is $45,000 - $50,000 depending on experience

This posting will expire on 7/30

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Learning and development plan to assist with your career development

10 days PTO

Competitive Benefits

Paid parental leave

Work with a high quality of specialist products and service

Bright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspiration

As an international company, the chance to collaborate with teams around the world

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a job here