Strategic Account Manager

Atlanta, GA, United States

Incident IQ Strategic Account Manager

Company Overview

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services.

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

Strategic Account Manager

Reporting directly to the Sales Director, the Strategic Account Manager (SAM) will be responsible for meeting and exceeding ARR targets within specific assigned accounts. The SAM will acquire new prospective customers and expand existing customers. The candidate will actively prospect, qualify, and close new business within their assigned accounts. The SAM will also build relationships with assigned customers to maximize the iiQ offerings provided for their districts. The SAM will develop deep knowledge of assigned accounts and work with CS and Product teams to develop keen awareness of iiQ technologies. The SAM will qualify potential opportunities and actively manage the buying cycle for new customer acquisition and current customer expansion. Day-to-day activities will include qualifying potential leads, prioritizing and organizing activities, demonstrating iiQ technologies, managing pilot processes, conducting customer assessments, and coordinating effective follow up to move selling opportunities to a decision.

The ideal candidate will have a compelling and persuasive communication style. They enjoy leveraging their expertise to help new prospects see the value of iiQ technology. Effective internal communication with Marketing, Product Management, Customer Success, and other key stakeholders is also a critical success factor.

Strategic Account Manager Responsibilities:

Meet and exceed sales results - new ARR targets

Prioritize assigned prospects and customers

Contact prospects, generate interest and qualify needs for iiQ offerings

Deliver compelling sales presentations and product demonstrations for new prospects and current customers

Manage the buying cycle for all new prospects – including discovery, demonstration, competitive differentiation, piloting, negotiating, and closing

Expand assigned customers with goal of achieving 100% sold for iiQ offerings

Communicate customer stories and best practices in a compelling persuasive way

Develop relationships with key stakeholders to ensure long-term success

Effectively manage follow up activities to move selling opportunities to a decision

Communicate and present territory activity, performance, and forecasting to leadership (weekly, monthly, quarterly)

Develop and maintain appropriate new sales pipeline for consistent performance

Enhance personal effectiveness through the efficient use of technology

Generate ad hoc reports for internal departments as needed

Key Skills / Experience

Four (4) year college degree, or equivalent experience

Minimum of 7 years new logo sales experience with SaaS solution

OR, minimum of 5 years new logo sales experience in K12 market

Track record of consistent top performance – meeting/exceeding ARR targets

Track record of closing large complex opportunities with multiple stakeholders

Exceptional communication skills, both written and verbal, with the ability to simplify complex technology

Exceptional group presentation skills – compelling and persuasive style

Highly organized and process driven work habits

Driven individual with ability to work independently and within a team environment in a competitive marketplace

Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.

Experience in SaaS sales to the K12 market is highly preferred

Ability to travel up >25%

What makes Incident IQ different:

We facilitate whole-person growth where employees develop personally as well as professionally

We offer an energetic and collaborative environment; everyone’s opinion matters!

We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!

We provide excellent work/life balance

An amazing downtown Atlanta office location, and a satellite office in Alpharetta

Incident IQ offers a competitive salary based on experience with a benefits package for full time employees that includes medical, dental, vision, life insurance, 401k, and paid time off (PTO).

Incident IQ is an Equal Opportunity Employer

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