Sales Strategy & Operations Manager

San Francisco, CA, United States

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The GTM Strategy & Operations Manager will play a critical role in expanding Docusign's revenue beyond its leading eSignature solution, with an emphasis on CLM (Contract Lifecycle Management). The role has direct business partner alignment with GVP of CLM Sales, and GVP Presales. Within that scope, you will work on a variety of initiatives related to product growth strategy, sales transformation, business planning, rhythm of business, and operational excellence. You will drive impact through a combination of analytical insight, business acumen, and cross-functional partnerships with leaders in Sales, Product, Partnerships, Marketing, Finance, and HR.

This position is an individual contributor role reporting to the Director, Sales Strategy & Operations.

Responsibility

Conceptualize and implement GTM initiatives to drive business growth and efficiency

Become a trusted advisor to Docusign senior leadership and influence at varying organizational levels in and outside assigned function

Surface data-driven insights that inform strategic decision making and recommendations to senior leadership and assist with ad hoc analytical requests and projects

Manage Forecasting analytics and operations to proactively surface leading indicators of risk and opportunity, and enable predictable growth, coordinating weekly forecast calls

Present at the Executive-level for ongoing leadership reviews

Orchestrate the design and implementation of all aspects of the CLM product Go-To-Market plan under the annual sales planning cycle, including role design, quotas, compensation, territories, targets, and coverage model for the Product Specialist team

Partner cross-functionally with broader operations teams to implement initiatives across the field organizations

Demonstrate a robust work ethic and consistently produce high quality results

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 8+ years of experience in relevant sales/business strategy & operations roles, and/or management consulting

BA/BS degree in a business/quantitative field or equivalent experience

Experience with Salesforce, SQL, Google Sheets, Excel

Preferred Prior roles in SaaS Revenue Strategy & Operations

Strong understanding of SaaS business models and go-to-market principles

Results-driven, self-motivated, and able to work independently

Ability to frame business problems, design and complete analyses to inform solutions, and communicate insights with a bias to action

Experience implementing cross-functional GTM initiatives

Experience working with senior executives

Comfortable and flexible working in a fast-paced environment

High degree of intellectual curiosity and self confidence

MBA

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Illinois: $116,500.00 - $160,150.00 base salary

Washington: $116,500.00 - $168,200.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region

Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans: select retirement and pension programs with potential for employer contributions

Learning and Development: options for coaching, online courses and education reimbursements

Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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