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Bell Integration - Driving Digital Transformation
boston, ma
Overview The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. Shifts available are: Friday-Tuesday 9am-6pm EST This is a fully remote role on a permanen
Job Source: Bell Integration - Driving Digital TransformationUniFirst
Wilmington, MA, United States
IT Service Desk Technician Co-Op Location: Wilmington, Massachusetts Job ID 2400734 The Information Technology department is looking for a co-op to join our IT Service Desk team during the fall semester. The internship period will last up to 6 months for 32-40 hours per week, with the potential to extend if mutually agreed. The position will p
Job Source: UniFirstSANS Institute
Boston, MA, United States
About SANS SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies,
Job Source: SANS InstituteRed River
Lexington, MA, United States
Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team! This position will work onsite with one of our clients in the Lexington, MA area. This person will handle technical support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for
Job Source: Red RiverTeamLogic, Inc.
Woburn, MA, United States
Role: Help Desk Technician TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether
Job Source: TeamLogic, Inc.Mastech Digital
Woburn
Job Description Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Help Desk Technician for our client in the Innovative Solutions domain. We value our professionals, providing comprehensive benefits and the opp
Job Source: Mastech DigitalTEKsystems
Boston, MA, United States
Description: • Updates user and asset information as appropriate • Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects • Provides analysis and resolution of computer problems and issues. Guides end users through di
Job Source: TEKsystemsTEKsystems
Boston, MA, United States
Description: • Updates user and asset information as appropriate • Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects • Provides analysis and resolution of computer problems and issues. Guides end users through di
Job Source: TEKsystemsSomerville, MA, United States
Title: Service Desk Technician (Contract) - Job#4947
Location: Somerville, MA
Job Description:
Our client located in the Somerville, MA has an immediate need for a Service Desk Technician to join their team. The Service Desk Technician will report to the Service Desk Team Lead. Provide routine technical support to end-users through the department's telephone support line, including software setup, configuration and troubleshooting.
Responsibilities Provide professional, efficient and effective customer service to our end user community
Answer and record calls coming into the 24/7 Service Desk using ITIL best practices
Provide reference number to all callers
Process tickets submitted through self service using ITIL best practices.
Perform troubleshooting to end users and all entities
Utilize stored information and documentation to help resolve issues
Utilize various communication methods including email and instant messaging applications
Prioritize and triage calls to appropriate groups if call cannot be resolved using ITIL best practices
Provide daily turnover reports
Maintain proper shift coverage for answering calls
Participate on projects including but not limited to Service Desk improvements, customer communication, peer-to-peer communication, and deployment of new technology
Work with groups external to the Service Desk to ensure a timely and effective hand-off of triaged calls
Relocate to an emergency location if needed
Perform other duties as assigned by Service Desk Lead
Required One year experience in Customer Service, phone experience preferred
Hands on PC or Macintosh experience a plus
Ability to have a flexible schedule; cover any shift which can include occasional after hours and weekend hours
Strong analytical and problem solving skills
Strong interpersonal skills, communication skills, listening skills and patience
Ability to work in a team environment
Self sufficient
Ability to multitask and prioritize work requirements
Ability to be flexible, versatile, and adaptable in day to day activities conducted in a multi-site environment
General knowledge of supported software packages: MS Office, Exchange, Internet Explorer, and SharePoint
Knowledge of desktop operating systems: Windows and Mac OS
Knowledge of mobile devices including but not limited to smartphones & tablets
Knowledge of HP printers
Knowledge of repair of Intel based PC hardware
Familiar with computer hardware including basic data communications networking equipment, hubs, routers, and cabling infrastructure
Familiarity with Service Desk ticketing applications (ServiceNow, Service Manager, Remedy, etc..) a plus
General knowledge of LAN, Wi-Fi, VPN and internet working protocols
Knowledge of IT Service Management (ITIL) best practices in process areas of incident management and request fulfillment a plus
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.
Service Desk Technician jobs in Somerville, MA, United States
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