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Insight Global
Billerica, MA, United States
Day to Day A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with Windows operating s
Job Source: Insight GlobalInsight Global
Billerica, MA, United States
Job Description Day to Day A life science client of Insight Global is looking for a Mid-Level Service Desk Support for a contract opportunity. The IT Support Specialist must be able to provide excellent customer service to internal employees for operational support including troubleshooting hardware and software and lab support. Experience with W
Job Source: Insight GlobalBerklee College of Music
Boston, MA, United States
In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can main
Job Source: Berklee College of Musicmassuccot
Winthrop, MA, United States
Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk cli
Job Source: massuccotmassuccot
Winthrop, MA, United States
Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients
Job Source: massuccotAddison Group
Boston, MA, United States
Our client is seeking a Service Desk Manager to report to the VP of Account Management and oversee the day-to-day activities of the IT Service Desk. This individual will develop action plans resulting from root cause analyses, audits or other activities under the Service Level Agreements reached with clients. Responsibilities: Lead, coach and man
Job Source: Addison GroupBoyle Software, Inc.
Waltham, MA, United States
Title: Desktop Support Technician (100% onsite, in accordance with company Covid-19 safety protocols) Location: Waltham, MA Reports to: Associate Manager, Desktop Support Full Time Role Here’s What You’ll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Setu
Job Source: Boyle Software, Inc.Beth Israel Lahey Health
Charlestown
**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** This position is full-time based on 40-hours and hybrid work schedule based in Charlestown, MA. Responsible for
Job Source: Beth Israel Lahey HealthWilmington, MA, United States
IT Service Desk Technician Co-Op
Location:
Wilmington, Massachusetts
Job ID
2400734
The Information Technology department is looking for a co-op to join our IT Service Desk team during the fall semester. The internship period will last up to 6 months for 32-40 hours per week, with the potential to extend if mutually agreed. The position will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.
This role will provide day to day first level support for hardware (desktops/laptops, mobile devices, printers, file shares), videoconferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.
Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.
Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.
Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team’s knowledgebase.
Qualifications
Student currently enrolled in an accredited college/university degree program pursuing a degree in Information Technology
ITIL Foundations v3 Certification or concept understanding a plus.
Effective verbal and written communication skills
Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technology
Strong analytical and problem-solving skills
Ability to work on multiple tasks with a strong attention to detail and ability to stay organized
Must be comfortable talking on the phone to customers
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being an almost 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
UniFirst is an equal opportunity/affirmative action employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or
call 800-347-7888 to let us know the nature of your request.
Email Alert for IT Service Desk Technician Co-Op jobs in Wilmington, MA, United States
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